Export & Customer Service Advisor

1 week ago

Stevenage, United Kingdom GV Health Full time

Location:
Stevenage, Hertfordshire
Status:
Full-time

**Salary**:
£26,000 - £29,000
Working Hours:
Mon-Fri 8:30am - 5:00pm

How to apply

THE COMPANY
With global expertise in research, development, manufacture and aftercare support; GV Health is at the forefront of infection prevention. Our solutions are widely deployed in healthcare and public health where infection prevention and environmental health are critical.
Professionals in a wide range of organisations including some of the world’s largest healthcare, primary care, public health and facilities management providers, whom rely on our solutions every day to create healthier, safer, human environments.

THE ROLE
The Export & Customer Service Advisor will be responsible for responding to enquires from customers located both in the UK and Worldwide, and for processing and fulfilling orders.
The job holder will be expected to ensure that orders and enquiries are processed and fulfilled in a timely and efficient manner and that customers needs are met fully. Working in an International company selling to over 76 countries this role offers the successful applicant an opportunity to work in an exciting business that is growing at a rapid rate.

ABOUT YOU
Export documentation - Liaising with customers to manage expectations and their product needs, building a rapport with them, experience with export documentation & interacting with multiple backgrounds and cultures, keeping customers informed with their order and documentation from start to finish.
Accuracy and attention to detail, for example to ensure purchase orders agree with account information held and that prices are correct
Liaise with procurement to order stock for customers
Provide delivery instructions to warehouse
Manage delivery costs and cut off times for deliveries
Monitoring stock levels
Processing Amazon orders
Managing webchat service
Ability to work in a very fast paced office environment, liaising with a number of departments and meeting deadlines
Pass new opportunities via enquiries to sales teams
Support marketing campaigns
Liaise with customers to discuss their needs for products and support sales where required
Ability to cope with a growing business and changes to role when needed
Ability to problem solve and investigate issues relating to orders and shipping
Possess a good working knowledge of MS Office
Experience with Sage 50 would be advantageous
Experience with Microsoft Dynamics 365 or similar CRM system would be advantageous
Experience with dealing with export orders and documentation would be essential

GV Health is an equal opportunities employer, and diversity of applicants is strongly encouraged.

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