Lead Front of House Receptionist

**JOB TITLE** - Lead Front of House Receptionist

**TEAM** - Customer Satisfaction

**LINE MANAGER** - Head of Customer Satisfaction

**KEY RELATIONSHIPS** - Front of House Receptionist, Head of CSAT, Customer Service, Maintenance and Facilities Manager, HSE Officer, HR

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

**KEY PURPOSE OF THE ROLE**

The Lead Front of House Receptionist is the face of Bremont, welcoming every visitor and employee through the door. This is a very important and varied position where no two days will be the same and does require someone who has previous experience within a similar setting, someone who is able to multitask and someone who can work on initiative when it is busy whilst maintaining a positive environment and encouraging other members of the reception team to provide first class client service.

**KEY RESPONSIBILITIES**
- Overseeing the opening and closing of the reception area of our Global HQ, The Wing.
- Leading by example as a visible Brand Ambassador for all visitors and employees.
- Greeting all visitors, booking them in, and assisting their onward experience.
- Working closely with other departments to champion a seamless service.
- Constantly striving to improve our client experience, sharing ideas with the Head of CSAT to develop this important business function.
- Offering encouragement, coaching, and support to the wider team.
- Assisting with inboard telephone liaison - connecting relevant calls and taking messages.
- Responsible for the facilitation of booking of meeting rooms, managing robust processes to ensure that all provisions are in place and prepped for the next meeting.
- Guiding temporary and permanent receptionists so that they are aware of their daily responsibilities and to inspire them to want to become full-time/permanent.
- Responsible for weekly alarm tests and trusted with Fire Marshall duties.
- Assist in setting up for events, ordering supplies and catering. Attending evening events when required, with time in lieu granted.
- Administrative duties include stationary and perishable refreshment ordering as well as managing the delivery of internal post.

**PERSON SPECIFICATION**
- Experience working in a luxury and/or hospitality front of house environment is desirable.
- A passion for the delivery of exceptional client service and guest experience.
- Excellent communication skills and confidence in liaising with a wide range of people.
- A can-do attitude and a positive, flexible outlook.
- Outstanding customer service skills, serving customers in a polite, friendly, and professional manner.
- Exceptional eye for detail and a passion for finesse.
- The ability to work as a team player and on own initiative.

**COMPANY BENEFITS**
- 20 days holiday entitlement from the off, increasing accordingly to length of service.
- Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
- Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
- Unique retail discounts for many different brands, available both locally and online.
- Enhanced Maternity and Paternity leave.
- Wellbeing initiatives including counselling and 24/7 financial & legal advice.
- Strong support regarding time off for you partake in any commendable volunteer work.
- A day’s holiday for you to celebrate your birthday
- We’re a sociable bunch and plan several social events throughout the year.
- Training programmes offered with a focus on career development within the company.
- A fantastic and enviable new facility in which to work, very near the town centre

**WORKING ENVIRONMENT**
- 37.5 hours of work a week, Monday to Friday.
- Onsite working at our HQ in Henley on Thames.
- Working autonomously and in a team of 2.
- Probation process 4 months standard.
- Notice period - 1 month.

**INTERVIEW PROCESS**

Interview with hiring manager and HR onsite.

Smart attire for onsite interview

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: In person