Team Leader

3 days ago

Southwark, United Kingdom AGS Support Facilities Limited Full time

**Team Leader (Days) - Supported Housing**

**Organisation: AGS SUPPORT FACILITIES LIMITED**

**We are a Limited Company friendly organisation**
- AGS strives to be diverse and inclusive and be a place where we listen and celebrate what is both common and different to become wiser, more inclusive, and a better organisation._

**Area for post vacancy: Southwark, Greater London**

We pride ourselves on being specialists in the provision of support services to providers of supported housing for vulnerable people. This position is required for recovering Mental Health schemes.

We are looking for people who can demonstrate that they:

- have excellent communication skills,
- are dependable, responsible and can remain professional and calm in all situations.
- are a good decision maker
- have empathy with vulnerable people
- are experienced in working with vulnerable people

**The key aspects of the role include**:

- Rate of pay is between £14.00 - £16.24 dependent on contractual arrangements
- 40-hour week (day shifts, Monday to Friday). You will sometimes be required to do early starts or late finishes when meeting with staff.
- Temp to perm arrangement
- Ensure ownership of all your customer and employee issues and speedy and effective conflict resolution.
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication is effective
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation’s succession plans.
- Carry a small caseload of complex customers if required at the service.
- Work with manager to set targets and monitor performance of the team.
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer.
- Directly accountable for ensuring that the accommodation our customers occupy is maintained to a high standard and customers are supported to maintain their personal care
- Plan and organise staffing and resources to ensure cost effectiveness and maximise positive outcomes for customers.
- Working with your team deliver creative and ambitious customer involvement plans across the patch and ensure successful implementation.
- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks.
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract / Operations Managers, as appropriate.

**. **Carry out other administrative tasks as relevant to the service and directed by the manager.
- an **Enhanced** **DBS Certificate less than 3 years old (Essential)**

**. experience managing staff in a supported housing staff and working in a supported housing environment**
- excellent communication and administration skills
- an ability to create and maintain good working relationships with colleagues and customers
- a clear and robust understanding of professional boundaries
- a solid work ethic and ability to remain vigilant at all times
- a high level of personal integrity
- the right to work within the United Kingdom

**Job Types**: Full-time, Temp to perm

**Salary**: £14.00-£16.24 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Supported housing: 1 year (required)
- Team Leader: 1 year (required)

Licence/Certification:

- Enhanced DBS (required)

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