Third Party Intervention Claims Handler

**Company description** Total Transparent Solutions ("TTS360") provide fleet customers and self-drive hire companies with outsourced comprehensive and bespoke ‘Integrated Solutions for Incident Management’ covering all types of vehicles throughout the United Kingdom. Our team has extensive knowledge and understanding of the UK motor sector, having worked for and providing outsourced services to some of the leading UK commercial fleets, brokers, insurers and daily rental organisations over the past 10 years. Our operational experience in implementing and effectively managing motor claims has enabled us to deliver significant costs savings and reduce administration complexity for our clients. With a history going back to 2007, TTS360’s incident management business has been built on the core principles of first-class customer service, and transparency of process which delivers significant customers benefits: n The accident management process and claims cycle are seamless, offering a reduction in the customers’ administrative burden and resources required to handle their motor vehicle claim n Uniquely positioned to minimise indemnity costs via our ethical and transparent processes n Ability to provide a complete end to end claims handling solution, working with chosen partners who are experts in their field, insurance sector specialists and have a predisposition in delivering improved levels of customer service and performance. TTS360 have a clear focus to remove process complexity and reduce the overall cost of each element of every claim for our customers n The full claims handling solution is a bespoke and modular build to meet the specific needs of customers n Active dashboard reporting provides online and real-time data to make those all-important risk management decisions. TTS360’s business model is technology led and is continuously enhanced and developed to meet customers’ requirements. The approach has allowed TTS360 to become an ‘Integrated Motor Claims’ solution partner, considered by customers as ‘market leading’. **Job description** As a Third-Party Intervention Claims Handler, you will use your knowledge to find solutions for innocent third parties with a focus on reducing claims costs. You will liaise with the Third Party through their claims journey assisting them by providing services to ensure the damage to their vehicle is effectively managed and is hassle free. This is done by getting their vehicle assessed, arranging repairs or making an offer to compensate them for the damage as well as additional services such as arranging a replacement vehicle or dealing with other losses arising from the claim. You will work closely with our in-house engineers and operations teams and will have a good eye for detail and flag any fraudulent indicators that need to be escalated or investigated. You will manage a case load of claims from new notification to completion, including a full liability assessment. You will utilise our claims system ensuring accurate notes are made and diary management is kept up to date. You will manage a case load of claims from new notification to completion, including a full liability and fraud assessment. You will utilise our claims system ensuring accurate notes are made and diary management is up to date. **Duties & Responsibilities**: - Handle third party claims pro-actively by directly communicating with third parties - Carry out a full liability assessment on each claim - Manage the third parties expectations of the next steps in the claims journey - Investigate and monitor developments on any delays - Ensure suppliers and partners are kept updated - Always provide excellent customer service to third parties and customers - Ensure service level agreements are adhered to and deal with all expressions of dissatisfaction in accordance with best practice **Experience & Skills Required**: - Customer service driven and have a real passion for working with people - Flexible working attitude, be able to work independently or at home Effectively prioritise your workload whilst working with a high level of autonomy - Knowledge of GTA and liability - Resilient and strong negotiation skills - Excellent telephone manner and can be sympathetic, understanding and patient - Excellent communication skills both verbally and written - IT knowledge required in Excel, Outlook, and Word as a minimum - Proactive approach to work and will work on own initiative Hours: 37.5 per week **Job Types**: Full-time, Permanent **Salary**: £20,500.00-£22,500.00 per year **Benefits**: - On-site parking Schedule: - Day shift - Monday to Friday COVID-19 considerations: Daily cleaner, one way system implemented and hand sanitiser stations around the office. Work Location: Hybrid remote in Burton-On-Trent DE14 2WF