Head of Fm Compliance

ROLE PURPOSE

The FM Operations Team is going through an exciting transformation programme which has seen significant change in both structure and process as we mature our delivery model and we are now increasing our leadership team by recruiting a The Head of FM Compliance & Quality to focus on the strategic development of our central operating model. This role is accountable for developing, implementing, and overseeing the FM function’s technical policies and standards and ensuring that FM Operations adhere to legal, regulatory, and industry standards. With a proven track record of delivering in these key compliance areas, you will lead the strategic development and delivery of our operational central services, the programme management of our FM activity and take the lead on transformational projects which will shape and implement the FM Operating Model. Through the leadership and management of a highly motivated team of staff, you will also ensure the sound day to day running of the Operational function, working alongside the Head of FM Services, to shape and implement the FM Operating model.

KEY ACCOUNTABILITIES
- Statutory compliance - Ensure the FM Operational activity complies with all statutory and legislative obligations, relevant laws, regulations, and industry standards related to facilities management.
- FM policies and procedures - Develop and implement the FM function’s technical and compliance policies and standards ensuring they are well-documented, trained effectively, and updated regularly as needed.
- Design and implement a programme of audit and assurance across the Function
- Own the Operation Team’s quality management system, ensuring the team have access to up to date, accurate process, policy and guidance documents.
- Lead the strategic development of the Central Services function, ensuring it meets both current and future demands.
- Own and manage the strategic supply chain plan, focusing on delivering best practices, commercial efficiency, and operational effectiveness.
- Develop, embed, and maintain an effective programme management system to support the efficient delivery of all FM processes, including contractor performance, property inspections, and the management of vacant properties.
- Create and maintain internal reporting systems that provide relevant and timely data. Reporting should support the Operations function in managing service delivery, assuring the business of performance, and evaluating the supply chain.
- Contribute to organisational change and business improvement initiatives, developing and implementing strategies that enhance the efficiency and effectiveness of central services, including through improved technology use.
- Oversee the annual budget planning process and act as the owner of the Central Services budget, ensuring fiscal responsibility and alignment with operational needs.
- Own the Technical roadmap for the Operations team, ensuring that systems are prioritized and coordinated with appropriate internal engagement.

SKILLS, KNOWLEDGE, AND EXPERIENCE

Essential
- Proven experience in technical policy development and implementation, preferably in a leadership role.
- Strong understanding & proven experience of FM regulatory compliance requirements and industry standards.
- Proven experience in designing and implementing a quality management system
- Proven experience in leadership within facilities management or a related industry.
- Attention to detail and a proactive approach to compliance.
- Strong knowledge of relevant laws, regulations, and industry standards.

**Desirable**
- Exceptional communication and interpersonal skills.
- Excellent analytical and problem-solving skills.
- Strong leadership and team management abilities.
- Ability to interpret complex regulations and communicate them effectively.
- Expertise in supply chain management and implementing efficient programme management systems for FM processes.
- Experience in driving organisational change and improving central services through the use of technology.
- Solid skills in budget planning and managing financial responsibilities for central services.
- Degree in Facilities Management, Engineering, a related field or equivalent experience

**BENEFITS PACKAGE**
- Health & Wellbeing Perks: our comprehensive health package includes a healthcare cash plan, private medical insurance, dental cover, and access to a 24/7 remote GP.
- Holistic Health Services: Elevate your wellbeing with nutritional consultations, lifestyle coaching, personal training sessions, and even onsite massages to help you unwind and recharge.
- Financial Peace of Mind: Secure your future with our robust financial benefits, including pension plans, life assurance, income protection, mortgage advice, and will writing services.
- Family-Friendly Policies: Our enhanced family-friendly policies ensure you have the time and support you need at every stage of life.
- Travel & Transport Perks: Get moving with our cycle-to