Senior Customer Services Agent

3 days ago

Gibraltar, United Kingdom Entain Full time

**About The Role**:
**Senior Customer Service Agent**

Reporting to a Customer Service Team Manager, you will be part of the Customer Service Teams who are responsible for ensuring our Customers experience moments of excitement through exciting and fast moving Technology Here’s a little message from out hiring manger:
**‘**We aim to provide our customers with a higher level of service by always going the extra mile, do you have what it takes to be a part of our Team?’**

**What you will do**
- Improve and optimise customer value through maximising customer conversion and retention opportunities using company marketing initiatives and the ‘Sales through Service’ mentality.
- Proactively raising any issues to ensure the customer receives a resolution to their query.
- Complete training for product, service and regulatory requirements.
- Proactively escalate any issues.
- Maintain a Quality & Assurance score that as a minimum meets the department KPI for each period outlined in the annual objectives.

**Who you are**
- Previous experience within a similar role Customer Service role (gaming industry experience would be an advantage).
- Fluent in English - written and spoken.
- Ability to work various shift patterns.

**What we offer**

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Gibraltar, you can expect to receive great benefits like:

- Great flexibility with the option to work a 4 day full-time week
- Pension scheme - Defined contribution with company matching up to 6%
- Life assurance - 4x Annual Salary
- Income protection - 50%
- Entain & Enhance days - 2 paid days off to focus on your professional or personal development
- Sharesave scheme
- Paid subscription to the mental wellbeing app Unmind for you and one other person
- Paid subscription to LinkedIn Learning
- Employee assistance program that includes access to counselling sessions, financial wellbeing, legal information and help with relationship and family advice
- Discounted gym membership
- Various other opt-in flexible benefits, including critical illness cover, partner life insurance, etc.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
- #CustomerService #CustomerSupport #CSJobs #GibCSJobs_

**About The Company**:

  • Senior Customer Services Agent

    2 weeks ago

    Gibraltar, United Kingdom Entain Full time €30,000 - €60,000 per year

    Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

  • Senior Customer Service Agent

    1 week ago

    Gibraltar, United Kingdom Entain Full time

    **About The Role**: Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as...

  • Social Media Customer Service Agent

    16 hours ago

    Gibraltar, United Kingdom Entain Full time

    **About The Role**: Bring your customer-first attitude to Entain as a Social Media Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action,...

  • Social Media Customer Service Agent

    7 days ago

    Gibraltar, United Kingdom Entain Full time

    Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

  • Customer Service Coordinator

    2 weeks ago

    Gibraltar, United Kingdom Bike Club Full time

    **About the Bike Club** Why buy a kid’s bike? Children grow fast. Keeping up with their growth spurts can be costly and a hassle for parents. At the Bike Club we provide families with a sustainable and affordable option for getting their children active and enjoying the outdoors. We offer kids bike on a subscription service that can be exchanged as they...

  • Mandarin Speaking Deputy Customer Service Manager

    1 week ago

    Gibraltar, United Kingdom Language Matters Full time

    A Mandarin-speaking Deputy Customer Service Manager with fluent Mandarin Chinese and English is urgently needed for a global company active in the online casino and gambling industry. You will be working from the office in Gibraltar. This is an excellentopportunity for someone who is ready to manage an international team in a rapidly expanding company. In...

  • Customer Engagement Operations Executive

    2 weeks ago

    Gibraltar, United Kingdom BoyleSports Full time £45,000 - £55,000 per year

    Job title: Customer Engagement Operations ExecutiveFunction/Dept: Customer Engagement (Marketing)Reporting To: Customer Engagement Operations managerLocation: Gibraltar Role PurposeAs a Customer Engagement Operations Executive at Boyle Sports, you will work within a team assisting and implementing campaigns to engage customers, as well as working to retain...

  • Underwriting Administrative Assistant

    5 days ago

    Gibraltar, United Kingdom SRGEurope Full time

    Underwriting Administrative Assistant |Insurance |Gibraltar | Competitive Salary Package The Role SRGEurope have been appointed to recruit an Underwriting Administrative Assistant for a successful Insurance company based in the thriving jurisdiction of Gibraltar. Ideally you will have some experience of Insurance administration in any form, underwritingis...

  • Customer Support Advisor

    1 week ago

    Gibraltar, United Kingdom Entain Full time £25,000 - £40,000 per year

    Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

  • Customer Support Advisor

    7 days ago

    Gibraltar, United Kingdom Entain Full time

    Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...