Folkestone- Customer Experience Leader

6 days ago

Hythe, United Kingdom Roadchef Full time

**Customer Experience Leader - McDonald's - Folkestone**

**Brand new Service Area at Stop 24, Junction 11 near Hythe opening January 2025**

Our Site Director, Ivor and his team at Folkestone Services are looking for an energetic and adaptable Customer Experience Leaders to join their McDonald’s team. You will be part of the iconic McDonald’s brand, cooking and serving the nation’s favourite menu items, from the Big Mac’s & Wraps to McFlurry’s and Milkshakes, you will ensure our customer service standards are met, answering questions and queries.

**What will set you apart?**

It would be essential for you to have worked in a similar supervisory or management role before, preferably in any retail or hospitality environment. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face.

Full training will be provided and you will be given everything you need to excel into an excellent Shift Manager while helping you grow both personally and professionally.

**Here’s what sets us apart**:

- £1 meals whilst on duty
- Up to 70% discount for you, family and friends at all Roadchef sites
- A cash bonus for every friend you refer
- Discounts on many high street and online stores via our Hapi app
- Free onsite parking
- Contributory pension after 3 months
- Access to Occupational Health support
- Employee Assistance program
- Mental Health First Aiders
- Great development opportunities - 65% of our current Managers joined us as Team Members

**Who is Roadchef?**

Roadchef is the only Motorway services provider to hold the Platinum Investors in People accreditation and recognised as one of the top 25 Best Big Companies to work for 2023 with a 2 star accreditation.

People come first in everything we do and we are proud that 65% of our Managers have been developed through our internal training programmes.

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