Scheduling Support

**Location: Hinckley**

**Contract: 6 Months Fixed Term Contract**

**Salary: £20,468 to £24,080 depending on experience**

**Career level: 6**

**Reward Level: 2**

At Cadent we’re excited to be part of the future of UK energy We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping/creating a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

**The Opportunity**

The Scheduling and Dispatch team provide administrative assistance operating 24 hours a day, 365 days a year, to contribute to the achievement of departmental and Business objectives. The team is dedicated to safe guarding life and property, and a fundamental element of the role is to ensure the delivery of the standards of service to around 11 million UK customers in our networks. You will play a key role in ensuring Cadent meets its regulatory standards and our customer objectives.

To provide a range of administrative tasks in the Scheduling to Dispatch team that contribute to Cadent’s overall business objectives. The Planning to Dispatch team provide essential support to engineers who attend customers properties, whether that be for a gas emergency, or planned work.

**What we ask of you**
- Create operational work orders and other associated administrative tasks to build the delivery plan
- Support the overall priority of work
- Co-ordinate work with other areas of the business and have a holistic view of all work required to be completed ‘on day’ and short to long term
- Assist in the administration of scheduling activities, in line with guidelines, procedures and training
- Assist in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures
- Participate in the measurement of individual and team objectives, to enable Network performance gaps to be identified and improved
- Be highly organised with attention to detail to ensure data assurance and be able to interrogate systems where required to obtain information to aid the job instructions and ensure completion is right first time
- Use strong interpersonal skills to build relationships with internal and external stakeholders and customers
- Support and coach colleagues in order to achieve individual, team and departments goals and aspirations
- Adapt to changing priorities in response to business demands
- Work with optimum efficiency and compliance
- Deliver work efficiently and with precision within agreed processes, procedures and timescales
- Provide brilliant quality customer service to all internal and external stakeholders
- Accurately record, maintain and distribute relevant necessary data
- Be curious and always seek improved ways of working
- Deliver a quality experience and always act responsibly
- Comply with required H&S standards at all times reducing risks to colleagues, customers and stakeholders
- Build strong relationships and have the ability and determination to meet stakeholder expectations
- Actively demonstrate and promote the Cadent Values and positively contribute to a customer-oriented approach.

**What You’ll Bring**

You will possess the following skills, knowledge and qualifications:

- Verbal reasoning skills and the ability to articulate your findings and thoughts
- High standard of keyboard skills, with attention to detail
- Competent in the use of Microsoft Office desktop packages
- Ability to use other core systems (SAP, ClickSoftware)
- Strong communication skills, both written and oral
- Ability to work within a regulated environment (due to nature of Cadent’s business) and can follow defined procedures and policies
- Can use a logical approach to problem solving
- Ability to be flexible and adapt to changing priorities in response to business demands

**What’s In It For You**
- 25 days holiday, plus statutory days and option to buy more
- Competitive salary
- Pension Scheme - double match up to 12%
- Opportunity to earn bonus
- Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurances and healthcare packages
- My Offers membership card - offering discounts and savings from hundreds of retailers
- Support with financial wellbeing
- Access to our Occupational Health Services

**Be who you want to be**

Cadent embraces Diversity and Inclusion. We celebrate what makes us different, as well as what we have in common. This enables us to work better as one team shaping a dynamic, innovative and inclusive culture. Our employee communities support us in keeping our employees engaged and motivated and through our partnerships and covenants we ensure our workforce reflects our communities in all their diversity.

Cadent is a Disability Confident employer so if you require any r