Receptionist and Administration Opportunity

1 week ago

London, United Kingdom Chislehurst Medical Practice Full time

The Woodlands Practice and Chislehurst Medical Practice are part of the MDC Primary Care Network in Bromley. Primary care networks benefit patients by offering improved access and extending the range of services available, and by helping to integrate primary care with wider health and community services. Both are well established GP practices who are passionate about providing a friendly, supportive and caring medical certain to our population. In the near future the Practices will merge and are working towards providing healthcare services from a purpose built medical centre.

We are recruiting for a receptionist/administration role at our **Woodlands Practice** to join our growing non-clinical team to support patients, doctors and nurses.

This role is for **15 hours a week**, working 3 afternoons Monday - Wednesday.

Some duties include but not limited to;
**Reception**
- Professionally assist doctors, staff, patients and visitors
- Scheduling a variety of appointments
- Handling patient requests, queries and complaints in line with practice protocol
- Providing a welcoming and informative practice for patients and other healthcare professionals
- Adhere to policy and procedures during all activities
- Communicate effectively with all team members
- Provide cover for absent staff when necessary
- Assess and prioritise patient needs

**Administration**
- To have thorough knowledge of practice procedures
- Annotating incoming post
- Entering and extracting information accurately via the computer system
- Assisting with patient reviews
- Incoming paperwork (e.g. post, requests for prescriptions, photocopying)
- Coding Medical notes to patient records
- Manage confidential correspondence
- Liaise with extended primary health care teams and outside agencies as necessary
- Managing queries relating to the admin team
- Scanning medical notes into computer system

The contractual hours of work are between 16 and 24 hours dependant on the role, the working pattern is across Monday - Friday.
Actual hours and Salary will be confirmed during interview process.

**Experience**:
**Essential**
- Previous admin/receptionist experience
- Basic knowledge of Microsoft packages
- Experience of working in a public facing role

**Desirable**
- Previous healthcare experience
- Experience of working in General practice

Previous EMIS web and Docman experience

**Job Types**: Part-time, Permanent
Part-time hours: 15 per week

**Salary**: £9.50-£10.50 per hour

Schedule:

- Monday to Friday
COVID-19 considerations:
All employees and patients required to wear a face mask whilst moving around the building unless exempt.

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