Collections Advisor
1 week ago
**Let us tell you a bit about us** We're a nimble and ambitious financial services specialist. Backing people to fulfil life's hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance. We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Randumbrella. We thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance everyweek to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. **Feel like being part of** The role of Collections Advisor is really important to us. You will work within our Mortgage Collections Team and be responsible for collecting overdue amounts to Aldermore through effective case handling. **What would your day look like?** - To professionally and effectively collect and recover arrears and manage cases in default, whilst adhering to all Collections policies and procedures - Supporting our vulnerable customers and providing an empathic approach to their sensitive and unique situations - Building a trusted relationship with our customers to review options of repayment - Be a team player within both the Collections team and the broader Mortgages team of Aldermore Bank, supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within thebusiness **What do we expect of you?** - To be able to demonstrate resilience when having challenging conversations - A Collections background is essential, within Mortgages would be preferred - A good team player with a track record of working within a dynamic team continuously looking for improvement - Experience of working within a regulated, banking or financial services environment is desirable **What can you expect of us?** - A friendly and flexible culture, synonymous with our proposition to our customers. - A growing organisation that defines itself as being nimble, lean and strong. - A drive for continuous improvement, which you will be empowered to get behind from day one. - A communicative, accessible and approachable ExCo. And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. **Still curious?** Join us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability,gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. **#backingyoutobringyourbest** **Aldermore is an equal opportunities employer**. - We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._
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1 week ago
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