Collection Advisor

4 days ago


Manchester, United Kingdom Fintelligent Full time

We are looking for a Collections Advisor to join our leading financial services organization currently flourishing in the heart of Manchester City Centre. This is an excellent opportunity to join a company with a fantastic employee benefits package, performance-based bonus opportunities, and genuine career progression. You will receive a basic salary between £23,000-£30,000 (D.O.E.) as well as perks such as private health care, free breakfast, hybrid working, regular company events, and beautiful high-rise views of Manchester

Their amazing service and aftercare have been rightly recognized and have been voted one of the top 100 companies in 2020 & 2021 and one of the top 20 best companies to work for in the UK.

Package for Collections Advisor role:
Salary between £23,000 - 30,000 DOE
Hybrid working opportunities - 3 days in the office and 2 at home.
Manchester City Centre Location with great transport links
10% Annual Bonus
Pension (9% non-contributory)
Private Healthcare with Family cover
Death in Service Benefit (Salary x 4)
Salary Sacrifice Electric Car Scheme via Tusker
25 days holiday (plus bank holidays)
Discretionary Share Options post 12mths service
Company Maternity Pay
Full training and development.
Flexible Working Policy
Loads of social events

Duties for Collections Advisor

Recover customer arrears via telephone, written communications, and/or any other digital methods introduced into the department/function
Set appropriate and sustainable repayment arrangements
Showing empathy and care for vulnerable customers
To liaise with other departments to ensure the customer receives the correct outcomes to collections issues raised
General administration duties
Adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
Adhere to KPI's set by the business

Essential Requirements for Collections Advisor

A minimum of 1 year of collection experience is required, ideally within a regulated environment
We would like to hear from you if you have any experience working in Collections (Late or Early arrears) as a Collections Agent, Collections Advisor, or similar
Strong customer service skills and the ability to empathise with people
GCSE Maths and English
Honesty and integrity
Can-do attitude

F_SJ_DT_NOV



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