1st Line IT Support

1 week ago


Blackpool, United Kingdom Federation of Small Businesses Full time

FSB is seeking a a first line IT support agent to be part of a team who provide desk side and remote IT support to all users of FSB IT services. You’ll provide first class service to FSB IT users, administering user accounts, installing software and providingadministrative support.

**What will you do?**
- Provide 1st line assistance to all users of FSB IT services.
- Resolve issues including logging and triaging service desk tickets from FSB IT users, escalating where appropriate.
- Install software and upgrade systems as required.
- Manage the new starter and leaver process from an IT perspective, including building and configuring end user devices (desktops, laptops and tablets).

**Who are we looking for?**
- Strong communications skills
- The ability to deliver great customer service
- Previous experience in an IT role or on a technical help desk is essential as you will manage both software and hardware requests.
- Someone with a working knowledge of Windows 10.
- Someone with a basic understanding of desktop software and a basic understanding of hardware and configuration of software and services is essential.

**Job details**
- This role is based in our Blackpool Office that is within easy reach of the M55 motorway.
- 35 hours per week
- 33 paid holidays per year including bank holidays

**In addition to a fulfilling career with FSB, you’ll also benefit from**:

- Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
- Group Personal Pension (GPP)
- Enhanced Maternity and Paternity Pay
- Health cash plan*
- Critical illness and income protection cover.
- Access to an employee assistance programme and mental health first aiders

**How to apply**

**Who are we?**

Established nearly 50 years ago to help small businesses and the self-employed achieve their ambitions, FSB is a not-for-profit organisation that’s run by members, for members.

Members get an exclusive package of great value business services including advice, financial products and support. These cover a wide range of benefits such as tax, legal and HR, local network groups and business banking.

We’re also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. With teams across the UK, we work

**Additional information**

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.



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