Martins Volkswagen Basingstoke Parts Advisor Apprenticeship

1 week ago

Basingstoke, United Kingdom Volkswagen Apprenticeships Full time

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Your duties will vary from day to day and could include:

- Providing advice to customers who are having problems with their vehicles.
- Taking sales orders from customers both face to face and over the phone.
- Stock control for vehicle parts and accessories.
- Maintaining an ordered stock room.
- Raising invoices for parts sold.
- Liaison with internal teams to ensure the correct stock is place at the right time.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of the one-year programme you will receive the following:

- Level 2 Customer Service Practitioner Standard
- Brand specific certifications

Scotland / Wales/ Northern Ireland qualifications:

- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications

Desired skills

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service

Future prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Minimum entry requirements

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Please note:
English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths and as such the entry grade criteria as advertised still applies.

**Job Types**: Full-time, Apprenticeship

Pay: £7.55 per hour

Work Location: In person

  • Trainee Volkswagen Warranty Administrator

    6 days ago

    Basingstoke, United Kingdom Martins Group Full time

    **Trainee Volkswagen Warranty Executive - Full Time** **Job Type: 8:30 to 17:30 Monday to Friday.** **Volkswagen brands.** **Martins Group** is a family-owned business, serving customers in Hampshire, Berkshire and Surrey for over 100 years. We are looking for an individual who would enjoy working in the Motor Vehicle industry. **Basic skills...

  • Martins Group Volkswagen Bodyshop MET Apprenticeship

    1 week ago

    Basingstoke RG NZ, United Kingdom Jaguar Land Rover Retailer Apprenticeships Full time £25,000 - £40,000 per year

    Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles.Our network of Volkswagen Group approved Paint and Body Centres delivers a first class service to customers using teams of highly trained experts and the same...

  • Driver

    4 days ago

    Basingstoke, United Kingdom Martins Group Full time

    **THE ROLE.** We are currently looking for a Collection and Delivery Driver at Martins Volkswagen and Body-shop Basingstoke. You will be working with our busy Service and Body-shop departments. Collecting customer's vehicle's from their address's and then delivering them back again once the work has been completed. The normal working week is Monday to...

  • Martins Group Volkswagen Bodyshop Panel Technician Apprenticeship

    1 week ago

    Basingstoke RG NZ, United Kingdom Jaguar Land Rover Retailer Apprenticeships Full time £14,400 - £21,600 per year

    Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles.Our network of Volkswagen Group approved Paint and Body centres delivers a first class service to customers using teams of highly trained experts and the...

  • Parts Advisor

    1 week ago

    Basingstoke, United Kingdom J Davy Basingstoke Full time

    Our busy Vauxhall dealership in Basingstoke is currently recruiting for an experienced Parts Advisor. Previous experience in this role within the motor trade is essential. **You will need to be able to demonstrate that you**: - Can communicate with customers both face to face and over the telephone building rapport and qualifying the customer's...

  • Vehicle Parts Advisor Apprenticeship

    1 week ago

    Basingstoke, United Kingdom Calex UK Full time

    **Position Overview**: We are seeking a dedicated individual to join Group 1 Ford Basingstoke as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the...

  • Vehicle Sales Administrator

    2 weeks ago

    Basingstoke, United Kingdom Martins Group Full time

    **Sales Administrator - Renault and Dacia - Basingstoke** Martins Group is a family owned business, serving customers in Hampshire, Berkshire and Surrey for over 100 years. **The Role** We are seeking a Sales Administrator to join our Renault and Dacia Dealership in Basingstoke, Hampshire. This is an essential and key role that provides support to the acr...

  • Apprentice Parts Advisor

    2 days ago

    Basingstoke, United Kingdom Group 1 Automotive Full time

    **Apprentice Parts Advisor** **Overview** Out Ford Basingstoke Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting...

  • Customer Service Advisor

    1 week ago

    Basingstoke, United Kingdom Pertemps Basingstoke Full time

    Customer Service Advisor Pertemps are currently recruiting for a Customer Service Advisor to join a storage facility based in Basingstoke. This is a full-time, permanent position. Responsibilities as a Customer Service Advisor: - Deal with sales enquiries from customers over the telephone and face to face - Advise and selling a range of services to...

  • Community Sustainability Advisor

    1 week ago

    Basingstoke, United Kingdom Basingstoke And Deane Borough Council Full time

    A local government council in Basingstoke is seeking a part-time Sustainability Advisor focused on community engagement and environmental improvement. You will work to help residents adopt sustainable practices, conduct surveys, and support local businesses with sustainability audits. The ideal candidate will possess strong communication skills and a...