Pharmacy Dispenser

**OVERVIEW**

A Pharmacy Dispenser, as with all members of our team, embodies our company values of inclusivity, collaboration, and teamwork in a friendly and hard-working manner.

A Pharmacy Dispenser plays a pivotal role in ensuring the smooth operation of the pharmacy dispensing processes and many of our other activities, providing essential healthcare services to our community. Please note we are unable to offer sponsorship for this role.

Responsibilities include:

- ensuring the accurate and safe dispensing of medicines;
- ensuring records accurate and contemporaneous;
- fostering a welcoming and inclusive environment for both staff and customers;
- working collaboratively with others within the team, keeping the patient central to all that we do.
- Serve as a workplace champion in one of the areas detailed below, or others as identified by the management team, helping to ensure excellence, innovation and consistency across all aspects of our operations.
- Be actively involved in the promotion and provision, as appropriate, of both NHS and private services.

**KEY RESPONSIBILITIES**

**1. Medication Dispensing**
- Working to procedures to prepare and dispense medicines against orders, accurately and efficiently, under the supervision of a pharmacist, ensuring compliance with the latest legal and professional standards.
- Package and store medications consistently and thoroughly according to our procedures to ensure quality of medication and information given is maintained and to facilitate a professional and efficient hand out process on collection
- Follow all processes consistently and accurately concerning items of medication that are not in stock at the pharmacy
- Hand out medication to patients and their representatives consistently and in line with our procedures, for all packages handed out, to:

- ensure relevant information is provided to enable patients to take their medication optimally
- patients are made aware of all relevant services that may be beneficial to them and how to access them.
- preserve the accuracy of patient records
- deliver excellent clinical governance practice
- electronic prescriptions are submitted for payment to the NHSBSA in a timely manner
- Update own knowledge of pharmaceutical products and services continuously to better assist patients with enquiries and ensure their diverse needs are met.

**2. Customer Service**
- Greet and assist customers warmly, ensuring everyone feels welcome and valued.
- Provide guidance on over-the-counter medications, healthcare products, services and general health and wellness topics with empathy and understanding
- Handle sales including using the till and other relevant payment methods
- Refer/escalate/signpost where appropriate.
- Address prescription queries and administrative tasks with efficiency and a customer-centric approach.
- Ensure patient expectations are managed appropriately by providing consistent messaging in line with the Responsible Pharmacist and/or Managers’ directions

**3. Team Work**
- Collaborate closely and communicate respectfully and effectively with all team members to:

- ensure a harmonious and supportive work environment.
- the sharing of knowledge and ideas, enhancing team performance
- foster an inclusive environment.
- working processes are consistently and reliably upheld, ensuring patient and staff safety and efficiency of all processes
- all regular jobs that are required to ensure that safe and effective maintenance of the business and it’s services are completed at the appropriate interval (i.e. date checking, cleaning, opening and close down processes, cashing up etc.)
- Support the training and development of new team members, demonstrating patience and encouragement as they integrate into the team.
- Keep up to date with any news, announcements, changes within the pharmacy, ensuring the reading of any team meeting minutes and action as appropriate. Contribute any feedback, concerns or ideas for improvements and highlight any good practice.

**4. Workplace Champion Role**

Act as a workplace champion in one or more of the following areas or others as deemed appropriate by the Management Team, to ensure that consistency of standards is maintained throughout all areas of the pharmacy’s activities, any issues are escalated early and any changes or improvements are communicated and embedded quickly and thoroughly.
- _Healthy Living Pharmacy Champion_: Advocate for and promote initiatives that enhance community health and well-being inline with the Service Specification for the Healthy Living Pharmacy essential service and others as appropriate.
- _Services Champion:_ Support the Pharmacy Service Lead to: identify opportunities for improvements to existing commissioned and non-commissioned services with a patient centric approach, ensuring that services are promoted, communicated, provided, recorded consistently by all team members as appropriate to their role(s).
- _Health & Safety Champion_: Su