Network Operations Coordinator

**Organisation** **-** NETWORK MANAGEMENT CONTROL CENTRE

**Job** **-** Administration

**Position Type** **-** Full Time

**Location: Southwark, London (on-site)**

**Salary: £34,000 per annum, plus 23% non-pensionable shift allowance and benefits**

**Type: Permanent TfL contract**

**About us**

The Network Management Control Centre is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface Transport Network including London’s iconic Buses, Roads and Tunnels.

We come together as a range of diverse teams to operate a safe transport network, coordinate incidents, support Surface colleagues in London Overground, Permitting, Enforcement and many more areas as well as delivering high profile events such as the Rugby World Cup, Tour de France, EURO 2020, RideLondon and the London Marathon. We are the key to ensuring millions of Londoner’s journeys are safe, reliable, and efficient every day and we are committed to ensuring we keep London moving whatever each exciting day brings.

We are a 24/7 operation that is responsible for running Surface Transport services across the capital. Services are broad and dynamic and include monitoring the network, coordinating incidents, managing bus routes and bus disruptions, making sure our tunnels are safe and operating effectively and supplying real time network information to our customers and partners. We are at our best when we come together in response to an incident or delivering iconic events like RideLondon and the London Marathon.

Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We are a flexible employer offering a range of working opportunities and practices including flexible working patterns, shift work and hybrid working. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.

We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.

**Role**

**You will be responsible for;**
- Responding to and managing real time incidents focusing on the safety and protection of pedestrians, our passengers (buses) and cyclists on the road network.
- You will ensure people are able to move about safely and efficiently on all the surface modes of transport.
- You will be responsible for real time communication with our partners including bus drivers, bus operating companies and our emergency services partners.
- You will use of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.

**Skills, Knowledge, Experience and Ways of Working**
- Are you able to work collaboratively as part of a high performing team to achieve a shared goal. (Essential)
- Can you multi task and prioritise your work in a dynamic operational environment. (Essential)
- Do you have a good knowledge of the London road network system and the elements that contribute towards minimising congestion. (Desirable)
- Are able to remain calm under pressure and prioritise tasks in a pressurised environment. (Essential)
- Do you have control centre experience. (Desirable).
- Are you experienced in providing real-time communications to partners / clients. (Desirable)
- Do you have a good knowledge of Incident Management and capable of coordinating multiple and or large scale incidents. (Desirable)
- Are you computer-literate and able to use multiple systems in a dynamic environment (Essential)

**Equality, diversity and inclusion**

**Application Process**

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. Word format preferred, please do not include any photographs or images.

**Benefits**

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow