Caseworker - Remote

Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a **Caseworker** to work up to full time remotely and attend meetings in the North West of England.

The salary for this **permanent** job is up to £33,000

**Duties**:

- Providing impartial, unbiased and up to date information, advice, support and guidance to service users across key locations
- Confidently using assessment systems and tools (for example the outcome star) to support individuals to identify their strengths and challenges, working to agree goals and sustainable outcomes
- Assessing service users individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their immediate and long term needs
- To provide frontline advice and information to people contacting our helpline, adhering to the required standard
- Provide easy to understand information and the range of options available, to help people feel better able to cope and able to make their own informed choices
- Consistently delivering a high-quality standard of advice, and information across areas including income maximisation, benefits, housing, education, employment, self
- employment, health and social care
- Agreeing goals and actions with individuals and their families and in partnership, developing an effective case management plan
- Helping people to access specialist support that can offer practical and emotional support
- Talking up key issues on an individual or family’s behalf, particularly where a short term problem may make this difficult to tackle on their own
- Co-ordinating case management plans which provides, finds, or arranges for specialist advice, information and support services to be put in place to prevent more serious problems from developing or escalating
- Developing and reviewing case management plans collaboratively with service users and consistently following-up with individuals to assess the quantity and quality of services provided
- Actively engaging service users with Perennial and its work, ensuring that their voices are heard to share their experiences and shape future service development
- Consistently managing a diverse and complex caseload a timely, efficient and effective manner ensuring a quality service and in line with targets and Key Performance Indicators
- Being a reflective practitioner able to effectively evaluate the impact of the service delivered, long term outcomes achieved to inform changing practice needs and striving for continual improvement

**Requirements of this job**:

- 2 years’ experience of undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
- Experience of measuring the impact of interventions delivered
- Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
- Experience in delivering a telephone helpline or advice service in the community or in service users homes
- Experience of scrutinising complex information to produce concise reports, comprehensive case records and high quality casework and associated correspondence
- Regulated activity DBS Disclosure Certificate
- Suitability to work with service user groups
- Flexible approach to work, location, duties and hours

**Contact**:
With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process.

**Reasonable Adjustments**:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.