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Desktop Support Engineer

2 weeks ago

Basingstoke, United Kingdom Required IT Full time

**Desktop Support Engineer**

As a member of the desktop support team, you will be in a highly visible and customer facing role engaging with colleagues at all levels. The team provide a high success rate of first-time fix so you will need to have an analytical mind and a broad knowledge.As well as supporting and maintaining the environment, you will have plenty of opportunity for delivering service improvements be an integral part of wider projects. The company's IT service is delivered through a hybrid (multi-cloud) infrastructure and youwill have several years’ experience in a similar role providing great customer service and providing efficient support in a multi-site environment.

This role will benefit a hybrid working arrangement, to be based between our Basingstoke office 3 days a week and working the rest of the week from home.

**What we are looking for in you**

What is important to us is that you have proven experience in desktop support, with technical knowledge/experience in the following:

- Detailed understanding of the Windows 10 operating system and Office/O365
- Strong knowledge in device build, configuration, and management - Autopilot, SCCM, InTune
- Experience in identity management - Active Directory, Azure Active Directory
- Experience in mobile device (tablets / mobile) support and troubleshooting
- Comfortable with basic PowerShell scripting
- Knowledge of networking, TCP/IP, DNS, LAN/WAN, VPN, Routers, Switches and
- Patching solutions - Automox/WSUS
- ITSM/Helpdesk packages - Jira and ServiceNow
- Phone systems - 8x8
- Cloud providers - Azure and AWS
- Virtualisation technologies - Hyper-V and VMWare

What is equally important is that you are able to work effectively both on your own and as part of a team, with the ability to work under pressure and in an agile environment. Considering the nature of the role, you will need excellent communication skillsto effectively communicate and problem solve with a variety of colleagues and senior stakeholders.

Required IT operate as a recruitment agency and employment business.