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Customer Care Administrator
2 weeks ago
Overview:
**Quality. Care. Professionalism. We see more than just customer service.**
Customer Care Administrator (Urban Union)
Location:Glasgow
Challenges. Opportunities. Solutions. At Robertson, we see them our way. We’re bold enough to ask questions. Brave enough to look at things differently. Confident enough to be ourselves. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services business. And as a Customer Care Administrator, you’ll be part of a team that’s doing incredible things - for ourselves, for the built environment around us, and for a truly sustainable future.
Your new role:
About the role
You’ll work from our office in Glasgow supporting our Urban Union Team. This is a hands-on administrative and customer support role - internal and external - so you’ll be a quick learner, adaptable and have great people skills. As a Customer Care Administrator, you’ll be responsible for:
- To ensure all notifications / communications to customer care are dealt with professionally, timeously, courteously and tracked on Eque2 as necessary
- To ensure all notified issues are dealt with by the appropriate contractor within acceptable timescales
- Assist in the reporting, arrangement, co-ordination, scheduling of all work by customer care
- Any other reasonable tasks required in accordance with Urban Union operational needs
As a Customer Care Administrator you’ll have experience in document and control filling within an office environment, hold an SVQ relevant to Business Administration, be skilled in multitasking with excellent interpersonal, organisational and strong written and verbal communication skills. Proficient on Microsoft Office 365 packages is essential.
What's in it for me:
**Working the Robertson Way**
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means
**We listen**
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
**We are professional**
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
**We take responsibility**
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
**We are determined to succeed**
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
**We are one team**
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
**In return, we offer a wide range of rewards and benefits, including 33 days annual leave, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.**
We also have a brilliant smarter working policy, too. That means many of our office-based people and some of our site based people are able to either work from home or as part of our hybrid model.
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the
