Administrator/medical Secretary

**Job summary**: To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

**Mission statement**:
AIMS:
To maintain the health and wellbeing of our patients to the highest possible standard

To provide a safe and congenial environment for our patients and staff to interact and work

To provide a culture of training and learning for the betterment of the health economy as a whole

Objectives:
To deliver high quality primary care general practice services to our service users

To focus on health promotion and disease prevention

To work in partnership with our service users, delivering patient centred care and involving them in all aspects of management of their own health and wellbeing related issues and encouraging service user participation in organisational decision making through our patient participation group

To work in partnership with other local and national care providers to provide holistic care for our patients

To ensure the locations we provide our services from are maintained to a high standard to ensure safe and effective provision of patient care for our patients and a welcoming working environment for our staff with implementation of policies to ensure protection of service users and staff from any form of abuse or discrimination.

To ensure our organisation monitors and evaluates the services it provides to be able to continually improve and be responsive to the needs of patients

To promote an environment of learning for our staff, students and medical trainees and ensure proper training for the betterment of the individual, organisation and health economy as a whole

All staff at Oswald Medical Centre have a duty to conform to the following

**Equality, Diversity and Inclusion**

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- Health and Safety at Work Act 1974
- Environmental Protection Act 1990
- Environment Act 1995
- Fire Precautions (workplace) Regulations 1999
- Coronavirus Act 2020
- Other statutory legislation which may be brought to the post holder’s attention

**Confidentiality**

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of this organisation’s outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Oswald Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make s