Service Co-ordinator

2 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a Service Co-Ordinator - Planned Care Division who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Planned Care Division is looking for a highly motivated service coordinator for the ENT and Oral Departments. In your role you will be supporting the day-to-day operational management of a surgical service.

This role comes at a time of positive change within the operational divisions, with the restructure of our newly formed Planned Care Division

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

You will line manage Admin & Clerical staff within the service.

You will plan and operationalise elective surgery, outpatients and diagnostic procedures in line with clinical staff job plans.

You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT, DM01 and Cancer wait times.

You will work collaboratively with clinicians to draft patient experience responses.

You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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