Operations Technical Coordinators

We are seeking a Data Coordinator (Operations Technical Coordinator) to join our dynamic Centre Operations team
based in Wakefield (WF1 2UF).

This is an operational data role that requires solid technical knowledge and skills in relation to systems and
processes to provide expertise on the resolution of systems, data and complex service queries.

It is essential that you have a good technical understanding of systems for data integration and data processing as
ability to work competently with data from multiple sources.

This is a permanent, full-time opportunity which is office based at our Wakefield hub with a standard Monday to
Friday schedule totalling 35 hours per week.

We shortlist on an ongoing basis and may close the advert early. To avoid disappointment please submit your

This appointment will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at
City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we

City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your

**About the role**:
You will play a key role in the full lifecycle of a qualification; from product and assessment build in our systems, through to results and certification. You will ensure all results are delivered on time, contributing to our collective success for all qualifications, with a focus on high stake series in autumn, spring and summer.

An Operations Technical Coordinator, you will be supporting the successful flow of data between systems e.g., our e-assessment platform, marking systems, grading engine, SAP and customer facing portals. You will also be ensuring data integrity across our systems by identifying issues through middleware to ensure learner results are delivered correctly and on time.

During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations.

Our Centre Operations team is now located from our Wakefield hub, and all our team administrators are office based. Our office is conveniently located, with the Snow Hill retail park within a short walking distance, and excellent public transport links.

**About you**:
In this Operational role, you will need to have a blend of coordination and project management skills, with a solid technical understanding of systems for data, integration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise you own work whilst building relationships effectively with both internal and external stakeholders.

Please ensure you read the attached role profile in full, inclusive of the _working arrangements_ and _positive working behaviours_ we expect from all our colleagues.
- Knowledge of data protection and confidentiality requirements related to sensitive commercial and personal data (learner and associate data).
- Continuous improvement skills, with the knack to identify opportunities and make recommendations for improvements.
- Good communication skills and problem-solving skills
- Critical thinking skills with a focus on producing high quality outputs.
- A positive can-do attitude with a drive to succeed.

Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

**Our Story And Mission**:
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, were proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisation