Digital Communications Officer

**Job Title: Digital Communications Officer**
**Working Hours**: 30 hours a week
**Salary**: £26,000-£28,000 per annum
**Location**: Hatfield Office based
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
We are looking for a dedicated and passionate **Digital Communications Officer** to join our team based in Hatfield. You will be responsible for Creating, developing and evaluating hyh’s online and social media presence to engage supporters, stakeholdersand the wider public and to maximise digital fundraising opportunities. The role will also support the development of digital content to support service delivery at the charity leading on public and internal communications.
**Key Responsibilities**:

- Contribute to the achievement of the Fundraising team target of £425k in 22/23.
- Day-to-day responsibility for managing relationships and communications with existing supporters through digital channels, ensuring exceptional supporter care.
- Build strong and lasting relationships with a wide range of internal and external stakeholders, effectively communicating and persuading.
- With the Fundraising team, grow and develop increased income from regular donations, create impactful appeals and campaigns.
- Develop and deliver effective PR, communications and engagement activities working closely with the Fundraising team. Produce communication plans that ensure online and offline media coverage, with the appropriate call to action for individual giving.
- Recruit, train, develop and assist fundraising volunteers to support activities when required.
- Manage relationships with all supporters, stewarding them where possible to become long-term supporters of hyh with a maximum life-time value
- In collaboration with the Head of Fundraising, contribute to a strategic plan for digital growth, to generate significant net income, awareness and support for hyh.
- Ensure that all activities are cost effective as possible, monitoring expenditure to ensure the best possible ROI and profit
- Degree based in Marketing/Communications
- Demonstrable experience of successfully working within a Communications Environment
- A full driving licence
- Proven experience of copywriting and video editing skills to create impactful communications material
- Experience of building collaborative relationships within social media channels
- An excellent understanding of online giving and digital channels
- Experience of the charity sector
- Knowledge of SEO and Google Analytics
- Practical experience of using a CRM database to support relationship management
- Experience of working with the media and/or influencers
- Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders
- Good understanding of the principles of fundraising
- Understanding of database query, and reporting
- Knowledge of Canva, Mailchimp and Hootsuite
- Understanding of the issues of youth homelessness
- Excellent relationship management skills, with ability to motivate and inspire others
**What can we offer you?**
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
- People's Pension Plan contribution
- Group Life Insurance plan
- Opportunities for personal and career development
- Hybrid working - option to work from home up to 2 days per week
- An additional annual leave day on your Birthday
- Monthly draws to win 'lunch on your manager’ or 'leave work early’
- Employee Assistance Programme - support with wellbeing & personal struggles
If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.
Our promise to you
hr inspire promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent forus to do so.