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Learning & Development Officer - Hybrid - Up to
2 weeks ago
Learning & Development Officer - Hybrid - up to £27,500
Our client based in Wimborne are looking for a Learning & Development Officer.
The main aspect of the role is to provide comprehensive and consistent business process training and technical support to the financial servicing teams.
Main Responsibilities:
- Ensure training programs are in line with the customer service strategies
- Select and book venues
- Conduct seminars, workshops, individual training sessions
- Adhere to the companies' procedures in all areas of the role
- Liaise with managers to determine training needs and schedule training sessions
- Design effective training programs
- Prepare educational material such as module summaries, videos etc.
- Support and mentor new employees
- Keep attendance and other records
- Produce reports and management information (MI) as requested
- Liaise with HR & Finance to ensure training is delivered within budget
- Conduct evaluations to identify and communicate areas of improvement including process improvements
- Monitor employee performance and response to training
- Assist with system training when required
- Be aware of Financial Conduct Authority & Prudential Regulation Authority, other legislative and Society internal compliance requirements
Key Skills:
- Financial Services background
- Excellent oral and written communication skills
- Logical, structured approach to planning, problem solving and decision making
- Consultative in approach, understanding and anticipating operational team needs and proactively delivering solutions
- Ability to work to fixed deadlines
- Self-motivated with an ability to adapt and be flexible in a team environment
- Ability to facilitate in-person and virtual training sessions
- Commitment to continuous learning and upskilling for individual self-improvement
- Thorough and consistently able to see a training programme through to a full and satisfactory conclusion
This is a Hybrid role, and you will be required to go into the Wimborne office on a weekly basis.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
