Day Concierge

**Day Concierge**

**YMCA Basingstoke**

**37.5 hours per week.**

**Monday to Friday - 5/7 days per week. Occasional evening, weekend and bank holiday working may be required.**

**£20,319 per annum**

**Job Purpose**

YMCA Basingstoke is a purpose-built supported housing facility in the centre of Basingstoke accommodating 82 people aged 18-30, supporting them to live independently. As a key member of the housing support team this post will ensure that the premises and environment remains accessible and safe during office hours. You will also be the front of house, answering the phone and completing admin tasks.

**Benefits**
- Career progression opportunities
- Employer pension
- 25 days holiday + Bank Holidays FTE, accruing an additional day for each year of service up to 30 days
- Option to purchase additional leave (up to 10 days a year)
- 50% discount on nursery fees
- Enhanced Maternity
- Day camps discounts: 1 week free and 1 week at 50% per child per annum
- Campsite and activities discounts at YMCA Fairthorne Manor: campsite, river hire, activities, daycamps.
- 30% discount on food in Cafes: Fairthorne, Eastleigh and Andover.
- Wellbeing assistance programme
- Cycle to work scheme

**Main Duties & Responsibilities**
- Provide a point of contact at reception including answering telephone.
- Assist the Operations Manager with coordinating the allocations of new members.
- Convey messages to support and other staff as needed, including escalating any support requirements or serious or urgent matters immediately.
- Ensure maintenance and cleaning teams are notified of maintenance and cleaning matters.
- Note and report any repairs identified during the shift.
- Ensure the premises are kept secure and report any defects to maintenance staff.
- Monitor and review CCTV coverage, reporting incidents of importance and filling reports and data using YMCA’s systems.
- Exchange premises security information with night concierge team using online system to ensure smooth handover between shifts.
- Ensure risk management plans and safeguarding processes are followed.
- Keep accurate records relating to any incidents that may occur, ensuring that this information is passed immediately to the management and support team, while ensuring that professional confidentiality and boundaries are maintained.
- Ensuring that the fire safety of the premises is not compromised, that all fire exits and escape routes are kept free from obstruction.
- Provide fire warden support for the building (training will be given) including management of evacuations and operating fire alarm system controls.
- Follow YMCA policies and procedures at all times.
- Carry out basic housekeeping and cleaning duties in reception area.
- Act in the interests of own safety and the safety of others at all times.
- Attend staff meetings and undertake training and professional development.
- At all times follow YMCA’s policies and procedures and report key risks to line manager or other senior staff.
- Anything else reasonably requested by the management of the charity.

**Person Specification & Key Competencies**

**Qualifications and Experience**:

- Relevant experience in an administrator role or industry.
- A commitment to relating positively to residents, visitors, staff and volunteers.
- Excellent customer service skills and good IT skills.
- Ability to react positively and effectively when faced with unwanted or high-risk behaviours.
- An understanding of safeguarding principles and procedures.
- An understanding of equality and diversity matters.

**Personal Attributes**
- A genuine enthusiasm for the work of the charity.
- A friendly and warm personality, able to communicate and engage positively.
- An ability to work under pressure and manage challenging situations.
- Good organisational skills to manage a varied workload.
- A creative and flexible approach to work.
- **Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.**_

**We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.**

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Security: 1 year (preferred)
- Customer service: 1 year (preferred)
- Administrator: 1 year (preferred)

Work Location: In person