Business and Performance Lead

Want to make a real difference? You couldn’t be in better company.

An exciting new role has been created at Smile Together Dental CIC, working within our Operations and Commercial team, to support our continuing business growth and development.

Reporting to our Deputy Head of Operations and Commercial, this position will suit someone who has an excellent eye for detail and a demonstrable track record of working with performance data, supporting business development and growth.

Responsibilities will include (but are not limited to):

- Developing our internal business reporting framework to provide meaningful and comprehensive reports to the Smile Together Board, commissioners and colleagues
- Developing data capture and reporting packages that support our business development and growth strategy
- The opportunity to support major strategic projects and objectives
- Taking an active part in our Service Improvement Programme, supporting colleagues in delivering demonstrable changes and improvements to the patient journey throughout each of our services

**Our package includes**:

- Competitive salary and benefits package
- 27 days paid annual leave plus bank holidays each year
- Access to company pension
- A dedicated training package and wider professional development via our Smile Together Training Academy
- A friendly support network with an induction colleague assigned to assist your transition to our company
- Annual flu jab alongside a range of health and wellbeing support and resources
- Workforce benefits package
- Outstanding work life balance in a beautiful part of the country
- Opportunity to become a shareholder* and have a genuine voice in our employee-owned business

We’re a committed and friendly team that puts our people and patients first - it’s never been a more exciting time to join us in providing a valued dental service in Cornwall and the Isles of Scilly.

We are the UK’s first dental practice to become B Corp certified. This means we care for Cornwall, our society and environment.As an employee you must take personal responsibility for understanding and complying with Smile Together’s standards and any other Standards of Professional Conduct of any government, regulatory organisation, licensing agency, or professional association governing your professional activities.

**Key accountabilities**:
**Area of accountability: Committees and Meetings**
- Attend and participate fully in Finance and Performance meetings, Policy and Performance meetings, and other meetings as required, providing performance information to promote understanding of service delivery and/or progress against agreed KPI’s and to advise against the validity of such KPIs as the business grows
- Attend Quality Committee meetings, supporting the provision of accurate reporting information and providing data as requested

**Area of accountability: Performance and Business Information Provision**
- To support senior leaders in providing comprehensive performance information analysis across the business. This will include the monthly production of performance reports for Board, SLT and other committees as required
- Undertake analysis of complex, multi-sourced patient level data, transforming it into meaningful reports, supporting colleagues in understanding the results, and providing assurance around the quality and integrity of the source data. To summarise and interpret results as required with written analysis identifying and explaining trends and variations
- To design, develop and build reports that meet the specified operational needs, which may then be developed as required into business intelligence dashboard tools. To support colleagues in accessing and understanding this information. This will include attendance at monthly performance and other meetings as required
- To ensure performance reporting solutions are kept up to date to reflect changes to national guidance or other requirements, and to communicate this to all employees through either written or verbal updates
- To ensure technical patient-level and practice-level business planning (and other) data are transformed into meaningful reports, which include a variety of analytical methods to deliver the requirements
- To provide data, reporting and understanding to support and monitor progress against Smile Together’s defined quality improvement metrics, business resilience plan and strategic business development plans
- To be proficient with a variety of analytical tools that can be applied to impart concise, meaningful information to the organisation, in particular SQL and Microsoft Office packages such as Word and Excel. To be able to present results in a visual manner using the business dashboard reporting tools
- To support the delivery of all required commissioner and other partner data returns and reports as requested (usually monthly), ensuring these are completed accurately and taking account of commercially sensitive information or