Technical Helpdesk Administrator

7 days ago

Newcastle Upon Tyne, United Kingdom OCS Group UK Ltd Full time

We have an exciting opportunity for a suitably qualified or experienced Technical Helpdesk Administrator to join our engineering team

The Primary focus of your role is to ensure that the correct resources are sent to the site, and to ensure that all the notes are correct on the jobs in the system for the managers and clients to view.

Working from our Newcastle city centre office with great transport links, you be joining a small team with a can-do attitude working for a global FM provider whose aim is to deliver excellence through the development of its staff and using cutting edge technology.

We are looking for someone who has experience of working in the construction or facilities sectors with a good level of skill on all Microsoft packages. Some experience of working with a CAFM system would be desirable but full training will be provided.

To be successful in this role you'll be someone that wants to drive the business and your career forward and we will support you fully in your development.

**General duties include: -**
- Logging jobs
- Following up with suppliers on work sent to them to ensure the system is updated
- Updating the CAFM systems
- Keeping the clients informed
- Working with schedulers to ensure the work has been completed within SLA

This is an office based full time role working Monday to Friday 9am-5pm. Overtime may be required as work demands but this will always be via prior arrangement

**What will you get in return?**

A pension scheme
- to save for the future - eligibility rules apply

Access to high street discounts

Access to low interest loans

Recognition scheme 'OCS Stars'- monetary rewards given to top performers

Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

Long Service Awards

Cycle to work scheme
- discounted bicycles

Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group UK Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If youwant to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

  • Helpdesk Administrator

    5 days ago

    Newcastle upon Tyne, United Kingdom Randstad CPE Full time

    Are you an experienced Helpdesk Administrator looking for a new career opportunity? Randstad C&P is recruiting for an experienced Helpdesk Administrator. The successful candidate will be responsible for attending to a busy, reactive facilities helpdesk. This is a full‑time, permanent position based in Newcastle. The Package Competitive salary of up to...

  • Helpdesk Administrator

    7 days ago

    Newcastle upon Tyne, United Kingdom Construction, Property and Engineering Full time

    Are you an experienced Helpdesk Administrator looking for a new career opportunity?Randstad C&P is recruiting for an experienced Helpdesk Administrator. The successful candidate will be responsible for attending to a busy, reactive facilities helpdesk. This is a full-time, permanent position based in Newcastle.The Package:Competitive salary of up to £25,000...

  • Helpdesk Administrator

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Randstad Construction and Property Full time

    Are you an experienced Helpdesk Administrator looking for a new career opportunity? Randstad C&A is recruiting for an experienced Helpdesk Administrator. The successful candidate will be responsible for attending to a busy, reactive facilities helpdesk. This is a full-time, permanent position based in Newcastle. The Package: Competitive salary of up to...

  • Helpdesk Administrator

    1 week ago

    Newcastle upon Tyne, United Kingdom Randstad Construction and Property Full time

    Are you an experienced Helpdesk Administrator looking for a new career opportunity? Randstad C&P is recruiting for an experienced Helpdesk Administrator. The successful candidate will be responsible for attending to a busy, reactive facilities helpdesk. This is a full-time, permanent position based in Newcastle. The Package: Competitive salary of up to...

  • Helpdesk Administrator

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    **Helpdesk Administrator** **Days/Nights** **Newcastle/ Part Remote** **£10.25 per hour** **Start date: 1st September** **2 roles available: 1 x 12 months FTC and 1 x temp to perm** **Description/Comment**: - Fully flexible required - operational 24/7 365 days per annum. Night Shift Monday-Sun 5pm-7am pattern in place. - Must be able to work remotely...

  • Customer Support Helpdesk Administrator

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Gem Partnership Ltd Full time

    My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Newcastle-based business as a Customer Support Helpdesk Administrator. This job exists to provide high quality internal and external customer support. This role will involve dealing with all incoming enquiries...

  • Helpdesk Administrator

    3 days ago

    Newcastle upon Tyne, United Kingdom OCS Group Full time

    **About The Company**: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Specialist Cleaning business division which...

  • Helpdesk Coordinator

    1 week ago

    Newcastle upon Tyne, United Kingdom 300 North Limited Full time

    **Helpdesk Coordinator** **Newcastle** **Salary equivalent £22k** **Long term temp** We are currently recruiting for a Helpdesk Co-ordinator to join a well-established and growing facilities company based in Newcastle The Helpdesk Co-ordinator will take incoming calls regarding reactive breakdowns and guarantee the smooth running of the engineering job...

  • Smart Meter Dual Fuel

    7 days ago

    Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

    **About The Role**: Reporting to the Technical Helpdesk Manager you will contribute to Morrison Data Services safety and quality assurance standards by supporting meter installers via the Technical Helpdesk based in Newcastle. This is an ideal opportunity for someone in a field role to make the move into an office based role. **Salary**: £30,900 plus...

  • Helpdesk Coordinator/administrator

    3 days ago

    Newcastle Upon Tyne, United Kingdom The Building Maintenance Company Full time

    **The Building Maintenance Company** provides property maintenance services to national companies around the UK including well-known restaurant and pub chains, shops, charities and care homes. We're looking to expand our Helpdesk Team and wouldlike to recruit someone who appreciates the importance of great customer service. **Key Responsibilities**: Working...