Business Administrator Apprentice

**Business Administrator Apprentice**:
**Overview**:
To provide first and second line support to customers and promote best practice in the support of the Council’s IT equipment and software

**Gateshead Council - IT Services**:
Gateshead, NE81HH

**£196.50**

****Per Week

**37.50 Hours**

Per Week

**Role and Responsibilities**:
**Job Title**: Business Administrator Level 3 Apprentice

**Hours: 37.5**

**Responsibilities**:
To provide Service Desk and second line support to all customers for software and hardware problems, diagnosing and resolving problems where possible.

To maintain the ServiceDesk logging system and provide support to the asset register maintenance program.

To carry out installations and removal of hardware and software in line with the Councils Order Delivery and Installation procedures to ensure maximum quality and promote best use of the service.

The receipt, storage and distribution of equipment returned to IT for repair.

To actively participate in training & professional development as required by the service and the apprenticeship provider.

To assist in maintaining a healthy, safe and secure environment and to act in accordance with IT Services policies and procedures.

Such other responsibilities allocated which are appropriate to the grade of the post.

**Required Skills**:
Strong communication skills with the ability to deal with people at all levels

Good organisation skills

Team working and working on own initiative

PC hardware and peripherals

A good appreciation of customer care

Ability to follow procedures and systems

Interest in IT

PC hardware and peripherals

Ability to follow procedures and systems

Desired:
**Required Qualifications**:
Maths, English and ICT, GCSE Grade 4-9 or equivalent.

**Training**:
Maths and English to Level 2 required, if not already achieved

Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence

Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project
- Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project**Prospects**:
**Get in touch**:
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