Customer Service Team Manager

3 days ago

Doncaster, United Kingdom Matt Burton Full time

Our Client is the UK's biggest end-to-end commercial vehicle fleet management business managing and maintaining a fleet of 80,000 vehicles across 65 garages. They are offering an exciting opportunity for a Customer Service Team Manager to join the team based at their Doncaster Office. Your role as a Customer Service Team Manager will be to promote and encourage the culture of having fun whilst getting results through performance management and in ensuring there is a constant focus on delivering an excellent customer service and in buildingan energetic and engaged Team. To be a success in this role, you will be able to demonstrate passion for your people and be able to evidence how you coach and develop those individuals to deliver an exceptional service to all of our customers. You will have a clear plan on how you will usethe reporting available, alongside the assigned metrics, to create a high performing team with a "can-do, customer first mindset What you'll do as a Customer Service Team Manager: - Engage the team daily, to ensure that they have all the communication they need to succeed in their role - Ensure the team understand the Customer journey whilst regularly linking into the Contact Centre Manager for ways to improve. - Ensure that the resource plans for the team are well organized, support peak busy periods and mitigate leave and absence. - Coach the team through a mixture of one-to-one call coaching, appraisals and development sessions - Monitor and drive the team to exceed all their performance metrics, while delivering continuous excellent customer service - Leverage the companies reporting structures to update the senior management team on performance trends and improvement plans. - Attend customer calls or meetings as and when necessary. What you've got: - A proven track record in cultivating and driving exemplary levels of customer service - A proven record of managing high performance teams - An ability to lead, coach, motivate and inspire team members to achieve their goals - Strong communication skills with an ability to adapt style to suit the situation - Strong computer skills with a good knowledge of the main Microsoft Office packages How you'll be successful: - A clear personal development plan for everyone in the team - Improved employee engagement survey results - Successful attainment of all customer service performance metrics - Positive feedback from key stakeholders including customers

  • Customer Service Advisor

    7 days ago

    Doncaster, United Kingdom Frian Web service Full time

    MINIMUM WAGE 40 HOURS PER WEEK HOURS 8AM - 7PM - TWO SHIFTS - 8AM - 4PM - 11AM - 7PM Working on a Rota Fantastic opportunity now available to join a close-knit team as Customer Service Advisor in Doncaster. You will be responsible to conduct a varied role which is likely to keep you challenged daily whether it be dealing with incoming enquiries providing...

  • Customer Services Team Leader

    1 week ago

    Doncaster, United Kingdom GEO Full time

    **Role Summary**: Due to an internal promotion, we are pleased to be recruiting for a new **Customer Services Advisor Team Leader** to join our Operations Management Team. Working closely with the Operations Management Team you will lead, motivate, coach and co-ordinate a team of Customer Service Advisors to achieve contracted inbound telephonyservice...

  • Customer Service Delivery Driver

    5 days ago

    Doncaster, United Kingdom JJ Food Service Full time

    Customer Service Delivery Driver (7.5) Are you looking for a driver job with a great work-life balance? Do you have a friendly nature and enjoy meeting new people? Then this could be the job for you. At JJ Foodservice, we know life doesn’t revolve around work. That’s why our drivers have regular local delivery areas with no rotas, evenings, or...

  • Customer Service Team Leader

    2 weeks ago

    Doncaster, United Kingdom Office Angels Full time

    Role: Customer Service Team Leader (Homeware Retailer) Hours: Full Time, Monday to Friday 9am - 5pm Location: Loversall, Doncaster Salary: £30,000 Start Date: ASAP (Notice Period Allowing) Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail...

  • Customer Service Team Leader

    2 days ago

    Doncaster, United Kingdom Office Angels, UK Full time

    Role: Customer Service Team Leader (Homeware Retailer) Hours: Full Time, Monday to Friday 9am - 5pm Location: Loversall, DoncasterSalary: £30, Start Date: ASAP (Notice Period Allowing)Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail...

  • Service Team Leader

    2 weeks ago

    Doncaster, United Kingdom JCT600 Ltd Full time

    A leading automotive retailer in Doncaster is seeking a Service Team Leader responsible for enhancing customer experience. This role involves managing vehicle repairs, ensuring customer satisfaction, and working collaboratively in a high-pressure environment. Candidates should possess strong communication skills, a customer-centric mindset, and a valid...

  • Customer Service Advisor

    7 days ago

    Doncaster, United Kingdom Gravel Master Ltd Full time

    **Job Title**: Customer Service **Company**: Gravel Master - E-commerce Company **Overview**: Gravel Master is seeking a dynamic and customer-focused individual to join our team as a customer service advisor. This position plays a crucial role in providing exceptional sales support and customer service to our customers. As a temporary member of our team,...

  • Customer Service Controller

    7 days ago

    Doncaster, United Kingdom Matt Burton Associates Full time

    Our client is the **UK’s biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. They have an exciting opportunity for a **Customer Service Controller** to join the team on a **full-time basis, **working Monday - Friday with no weekend work. As a **Customer...

  • Customer Service Representative

    7 days ago

    Doncaster, United Kingdom Matt Burton Associates Full time

    Our client is the **UK’s biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. They have an exciting opportunity for a **Customer Service Advisor** to join the team on a **full-time basis, **working Monday - Friday with no weekend work. As a **Customer Service...

  • Customer Service Controller

    2 days ago

    Doncaster, United Kingdom Matt Burton Associates Full time

    Our client is the **UK’s biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. They have an exciting opportunity for a **Customer Service Controller** to join the team on a **full-time basis, **working Monday - Friday with no weekend work. As a **Customer...