Customer Service Team Leader
2 days ago
Role: Customer Service Team Leader (Homeware Retailer) Hours: Full Time, Monday to Friday 9am - 5pm Location: Loversall, DoncasterSalary: £30, Start Date: ASAP (Notice Period Allowing)Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail client, based in Loversall, Doncaster.What You'll Do: As the Customer Service Team Leader, you will report directly to the Customer Service Logistics Manager and play a pivotal role in leading and overseeing the Customer Service team in the warehouse and operations environment. This is an exciting opportunity to make a significant impact by managing daily operations, enhancing service levels, and improving efficiencies across all customer interactions.Key Responsibilities:Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards.Actively seek opportunities to boost team productivity, efficiency, and service quality.Ensure accurate and up-to-date reporting data for all logs and performance metrics.Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities.Provide regular updates on team performance and develop actionable improvement plans.Distribute tickets and monitor team performance, ensuring high accuracy and attendance.Foster individual skill development and accountability for SLA and KPI targets.Review processes regularly and implement necessary improvements.Engage in meetings and contribute to ongoing process enhancements.What We're Looking For: To excel in this role, you should possess the following skills and qualities:Previous experience in customer service leadership, preferably in retail.Leadership abilities with a passion and ability for motivating others.Excellent communication skills, both verbal and written.A passion for delivering outstanding customer experiences.Please apply today We can't wait to review your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Customer Service Team Leader
2 weeks ago
Doncaster, United Kingdom Office Angels Full timeRole: Customer Service Team Leader (Homeware Retailer) Hours: Full Time, Monday to Friday 9am - 5pm Location: Loversall, Doncaster Salary: £30,000 Start Date: ASAP (Notice Period Allowing) Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail...
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Customer Services Team Leader
1 week ago
Doncaster, United Kingdom GEO Full time**Role Summary**: Due to an internal promotion, we are pleased to be recruiting for a new **Customer Services Advisor Team Leader** to join our Operations Management Team. Working closely with the Operations Management Team you will lead, motivate, coach and co-ordinate a team of Customer Service Advisors to achieve contracted inbound telephonyservice...
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Service Team Leader
2 weeks ago
Doncaster, United Kingdom JCT600 Ltd Full timeA leading automotive retailer in Doncaster is seeking a Service Team Leader responsible for enhancing customer experience. This role involves managing vehicle repairs, ensuring customer satisfaction, and working collaboratively in a high-pressure environment. Candidates should possess strong communication skills, a customer-centric mindset, and a valid...
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Service Team Leader
2 weeks ago
Doncaster, United Kingdom JCT600 Ltd Full timeService Team Leader Location: Doncaster Salary: Competitive plus bonus As a Service Team Leader working at our Changan/Approved dealership in Doncaster, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a...
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Service Team Leader
2 weeks ago
Doncaster, United Kingdom JCT600 Ltd Full timeAs a Service Team Leader working at our Changan/Approved dealership in Doncaster, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven,...
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Furniture Store Team Leader
2 weeks ago
Doncaster, United Kingdom The Air Ambulance Service Full time**Role overview** **A bit about us**: We save lives, be it the Emergency or Children’s Air Ambulance our Helicopters and our operations teams ensure we are with people in their upmost time of need. To keep our helicopters flying, our retail shops, fundraising teams and volunteers raise the much needed funds required. Our trading company opened its first...
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Customer Service Advisor
7 days ago
Doncaster, United Kingdom Frian Web service Full timeMINIMUM WAGE 40 HOURS PER WEEK HOURS 8AM - 7PM - TWO SHIFTS - 8AM - 4PM - 11AM - 7PM Working on a Rota Fantastic opportunity now available to join a close-knit team as Customer Service Advisor in Doncaster. You will be responsible to conduct a varied role which is likely to keep you challenged daily whether it be dealing with incoming enquiries providing...
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Auction Services Team Leader
2 weeks ago
Doncaster, United Kingdom SYNETIQ Full time**Auction Services Team Leader - Doncaster** SYNETIQ, an IAA company (NYSE: IAA), is one of the UK’s largest vehicle salvage, dismantling and recycling companies. A world away from the old-school concept of a breaker’s yard, we’re focused on more sustainable motoring solutions through our integrated circular model. We work with customers and clients...
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Service Team Leader
3 days ago
Doncaster, United Kingdom Excel Technical Resourcing Full time**Our client in Doncaster is looking for a Service Team Leader to join their team on a permanent basis.** Do you love cars, have excellent customer service skills and good organisation? If you answered yes to any of those questions, then this role is for you. Our client is preferably looking for someone with experience in within the car industry but that...
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Team Leader
1 week ago
Doncaster, United Kingdom Card Factory Full timeJob Introduction **Location: Doncaster Wheatley** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...