Digital Administrator

**Reference: TQ2425_3131_433**

**Vacancy: 1**

**Location: Leicester**

**Job Purpose**:
TESTQ Technologies is an IT services and solutions company whose offerings spans over variety of industry sectors with strong technical, domain and process expertise helping clients grow their businesses and decrease operational costs on continuous basis in an ever-changing business environment.

This opportunity is in the solution design and development arena for **Digital Administrator** who understand and communicate complex technical information, serve as a liaison between clients and technical teams, and provide strategic solutions that meet client needs.

**Job Description (Main Duties and Responsibilities)**
- Maintain and administer digital systems and platforms, such as content management systems (CMS), intranet, and collaboration tools.
- Provide first-line technical support for internal users, resolving issues related to access, digital workflows, and platform functionality.
- Monitor system performance and ensure uptime and responsiveness of digital services.
- Manage user accounts, permissions, and system configurations.
- Assist in software updates, backups, and system maintenance tasks.
- Support the implementation of new digital tools and platforms.
- Collaborate with the IT and communications teams to ensure digital content and assets are accurate and up-to-date.
- Generate system usage reports and help identify opportunities for improvement or automation.
- Ensure compliance with data protection and IT security policies.
- Provide technical support to users on digital platforms, troubleshooting issues and ensuring prompt resolution.
- Manage databases and ensure data integrity, including regular backups and security protocols.
- Conduct training sessions for employees on digital tools and platforms to enhance usability and efficiency.
- Manage integration of digital systems with other organizational tools and platforms.
- Implement and monitor security measures to protect digital assets and sensitive information.
- Administer and maintain digital platforms, including websites, content management systems (CMS), and collaboration tools.
- Ensure the website content is user-friendly, optimized, and relevant to industry practices to reduce bounce rate
- Translate data findings into content solutions by researching current and emerging trends, web analytics, etc.
- Manage multiple content priorities by implementing content management tools to streamline workflow and efficiency
- Maintain documentation of digital processes, procedures, and configurations.
- Proficiency in administering digital tools and platforms (e.g., SharePoint, Office 365, CMSs, ticketing systems).
- 2+ years of experience with a content marketing firm
- Proficiency in one or more CMS; WordPress is preferred
- Experience in with SEO principles and digital marketing tools
- Solid understanding of HTML formatting, CSS Framework, Web Development framework, Photoshop editing, digital platforms, CMS, and web technologies.
- Knowledge of database management and data security best practices.
- Familiarity with cloud computing platforms (e.g., AWS, Azure)
- Experience with analytics tools and reporting.
- Proficiency in system administration and troubleshooting.
- Experience with digital transformation projects.
- Knowledge of automation tools (e.g., Power Automate) or low-code platforms.
- Familiarity with helpdesk and ticketing systems like ServiceNow, Fresh service, or Jira.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is a plus.

**Other Key skills**:

- Good analytical and Problem-solving skills
- Good communication skills
- A thorough approach and Self starter
- Focus on quality and delivery
- Working together in teams.
- Leadership and effective decision making.
- Flexible Attitude
- Excellent customer service

**Qualifications**:Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Organizational Development, or a related field.**

**Salary**:GBP 31000 to 50000 per annum**

**Published Date: 1st July 2025**

**Closing Date: 30th July 2025**

**Evaluation: CV Review, Technical Test, Personal and Technical Interview and References**

**, Permanent [Part time and Fixed Term option is available]