Client Services Executive

GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent performance comparison site, we help 20,000 homeowners per month find the best estate agent - and we’re growing fast

We have a great team of over 80 people based in London, and we are expanding our business with a new office located in Peterborough.

We are backed by some of the industry’s leading investors including Channel 4, Seedcamp and 500 Startups. We’ve been recognised on Deloitte’s list of the top 50 fastest growing technology companies in the UK.

Together, we are transforming the experience of selling your home.

**Role Overview**

With more and more home sellers using the GetAgent platform, we are looking for an intelligent and resilient client services professional to provide an excellent customer experience and support our growth.

We help homeowners by providing them with impartial data on estate agency performance; allowing them to make informed decisions on which estate agency to partner with when selling their home.

Our Client Services team are responsible for assisting customers with this journey; through gathering relevant information, understanding the customers needs, providing clarity on the data and additional market insights, supporting them with using our services and ultimately booking a valuation with their selected estate agency.

**What You'll be doing**
- This is a phone-based outbound customer service function; you will be contacting Homeowners who have signed up to our services and will guide them to the point where they are comfortable to book in valuations with their selected agents.
- You will be a trusted advisor to your customers, guiding them through the complicated process of putting their property on the market and addressing any questions or concerns.
- You will help our customers identify the best estate agents for their particular property and needs.
- You will keep accurate records of conversations, outcomes and follow ups through our CRM system.
- Most importantly, you will take pride in delivering a great customer experience.

**What we'll need from you**

We are looking for people with great potential and we don’t need a wealth of experience. This role will ultimately see you become a property specialist and an expert on the process of home selling; and we will provide the tools and training to get you there. What we tend to look for is as follows:

- **Experience** - You have worked in a sales or conversion-focused customer service position that has involved working towards targets.
- **Intelligence** - You'll be able to quickly assess a situation and provide suitable suggestions and valuable market insights; whilst appreciating the importance of the process our customers are entering into.
- **Resilience** - You enjoy the challenge of gathering information and providing a solution to our customers queries or issues.
- **Personality** - You are a people person; you are engaging and have the ability to build an instant rapport with our customers.

**What's in it for you**
- **Salary**:Starting salary £26,000 PA
- **Benefits**: In addition to a competitive salary, we offer: Private Medical Insurance, Company Pension, L&D budget, Wellbeing allowance, Perks at Work and 25 days of holiday (plus bank holidays), Hybrid working and more.
- **Culture**: Working in a collaborative, fast-paced & growing team in a great office space.
- **Support**: In-depth training, weekly mentorship meetings to discuss performance and development.
- **Opportunity for growth**: A progression structure mapped out for you, clear targets and ongoing reviews to keep you on track.

**Working Schedule**
- 5 days per week, with a mix of [09.00-18.00] & [11.00-20.00] shifts.
- Requirement to work every other Saturday (in place of one of the weekdays)
- 3 days onsite, 2 days WFH

**Job Types**: Full-time, Graduate

Pay: From £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Peterborough PE1

Expected start date: 09/12/2024