Customer Service Advisor

2 weeks ago

London Stansted Airport, United Kingdom National Express Full time

**Join us on the Journey...** We have multiple opportunities for Customer Service Advisors to join our team at **Stansted Coach Station**. This role will put you in the centre of the hustle and bustle of a busy airport environment, selling tickets for onward travel from the coach station, answering customer queries and guiding them to their location, ensuringour high standards of health and safety are continually met.

It's the perfect environment for someone who is energetic, enthusiastic and customer service driven as well as always ready to go the extra mile to deliver exceptional service and support our customers.

**This role requires you to work on a rolling shift pattern between the hours of 0600 - 0300, including every other weekend.**

**Please note we are holding an assessment day on 20th September, which you will be required to attend, should you be invited.**

**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction.
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption.
- Providing support and information to our customers, selling tickets and add-on products.
- Assisting customers and drivers with boarding of vehicles.

**We offer a wide range of benefits such as...**
- 22 days annual leave
- Free Coach travel for yourself and a member of your family
- Company pension
- Local travel arrangements which allows you to commute for free with selected operators
- Free on-site parking
- Free company uniform
- Discount at airport shops and free holiday parking
- Employee Assistance programme with confidential advice service to support ourteams on a range of issues including, personal & financial - your wellbeing is important to us
- Variety of deals and discounts available through NX online portal
- Opportunities for development and progression within the business

**Things to note...** National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

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