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Medical Receptionist/administrator

2 weeks ago

Shrewsbury, United Kingdom The Beeches Medical Practice Full time

**Job Summary**: This person must be capable of performing accurately any function requested of them within the scope of this post, to assist the practice to run efficiently. No formal qualifications are required, but a good standard of education is expected. Flexibility and commitment to cover other reception staff during holidays or sickness is essential. AIM To provide and maintain a reliable, welcoming and friendly service to the patients by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
Responsible for dealing with problems and queries from doctors, other staff, attached staff, patients and other agencies, as well as general Reception duties appropriate to the nature of the post and projecting a positive and friendly image to patients and other visitors at all times. Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels: Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Dealing with urgent visits (999) and/or requests for home visits and printing of patient summaries.
Process appointment requests for today and future appointments from patients by telephone and in person. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with practice guidelines.
Handing completed repeat prescriptions to patient and checking names and address. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Ensuring all day to day tasks are completed on time. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Registrations of new patients - computer data entry and medical records. Process patients change of address - computer data and medical records. Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols. To have a thorough knowledge of all relevant practice procedures.