Receptionist Hotel

3 days ago


North Shields, United Kingdom The Grand Hotel Tynemouth Full time

**Job Summary**

**Duties**
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and ensure accurate room assignments.
- Handle guest inquiries, requests, and complaints in a courteous manner.
- Provide information about hotel amenities, services, and local attractions.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain the reception area in an organised manner, ensuring it is welcoming at all times.
- Answer phone calls promptly, demonstrating excellent phone etiquette.

**Skills**
- Strong background in hospitality with a focus on guest services.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organisational skills with attention to detail.

Join our team as a Hotel Receptionist where your dedication to guest satisfaction will be valued and rewarded

**Job Types**: Full-time, Part-time

Pay: From £11.44 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: Rec 25



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