Corporate Receptionist

**Corporate Receptionist - part time**

**£13,500 pa**

**Central Birmingham**

We have an exciting opportunity for a Corporate Receptionist with the experience and passion for delivering a high-end reception service. You will be immaculately presented and professional with a proven work history in a similar role and now looking for a new opportunity with additional tenant and community experience responsibilities.

The fabulous building is situated in Birmingham’s bustling commercial district with a bright and airy reception.

**The role**

You will provide a front of house reception service which will include:
**Managing Reception**
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- You will be responsible for delivering an exceptional meet and greet service
- You will ensure a warm, friendly and professional welcome - you will become the ‘face of the building’
- You will sign in all visitors to the building following appropriate reception processes
- You will manage deliveries including couriers and post
- You will also develop a good understanding of the local area and develop a local amenities information file - becoming the ‘go to person’ for local knowledge and information

**The building**
- You will assist the Building Manager to manage maintenance contractors and help with any general administration tasks, as required
- You will be proactive in making suggestions or recommending improvements to the visitor or tenant experience at the building
- You will submit weekly reports on activity (as required)

**Tenant experience and community engagement**
- You will develop and introduce a programme of seasonal events and added value initiatives for the tenants. These will be targeted to appeal to the tenants in the building, helping to drive a sense of community and aid enjoyment in the workplace. This may include negotiating promotions and offers, freebies with local businesses; pop up activity; fitness and wellbeing initiatives or relevant concierge services eg dry cleaning pick up
- You will monitor feedback and participation and be proactive in recommending or tailoring to suit demand
- You will produce a weekly report for key stakeholders to keep them informed of all activities
- You will be confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics

**About you**
- You will have proven experience of working in a high end, premium front of house reception role
- You will have excellent communication skills and be a competent Microsoft Office and confident social media /App user
- Creative and capable of driving the initiatives and concierge programme for tenants
- You will be personable and proactive with a confident manner, a warm personality and be able to deliver impeccable customer service

**The hours and salary**

**Salary**: £13,500

Hours - 23 hours pw

Role 1: Monday & Tuesday 8.00 - 6.00, Wednesday 8.00 - 1.00

Role 2: Wednesday 1.00 - 6.00, Thursday and Friday 8.00 - 6.00

Lunch break - 1 hour unpaid Monday & Tuesday / Thursday & Friday
- Contributory Pension Scheme/Life assurance
- Contribution to work clothing
- Training in-house systems
- Annual Company Event

**About us**

LAH provide front of house receptionists, marketing and lifestyle managers for commercial properties, working with Landlords, Investors and Property Management Companies. We’ve been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us.

**Next steps**

Interviews early July

Start - mid to end July

**Job Types**: Part-time, Permanent
Part-time hours: 23 per week

**Salary**: £13,500.00 per year

Schedule:

- 10 hour shift
- No weekends

COVID-19 considerations:
LAH follow current government guidelines

Application question(s):

- What appeals to you about this role?
- Do you have proven experience in a customer service role?
- Are you available to work the hours stated for either role one or role two?
- Are you a competent user of social media apps and Microsoft Office?