Contracts and Sales Administrator

**Contracts and Sales Administrator**

**About Minster**

Established in 1979, Minster Micro Computers Ltd has been providing total IT solutions to the business community for over forty years. Customers range from small companies to corporate bodies with large multi-user networks and offices from London to Dublin.

Many of our customers have been with us for over twenty years, and similarly we have staff who have been with us as long.

This is your opportunity to join an established and well-respected family business in Kidderminster, in the heart of Worcestershire and the Midlands. Here at Minster, we are passionate about our business and our staff, and want like-minded people to join us as we continue to grow.

**Overview**:
We are looking to recruit an experienced Contracts and Sales Administrator (minimum of 2 years in this role) who is comfortable working in the office as part of a busy, growing team.

See attached Job Specification for full details of **Responsibilities **and **Skills and Experience **required for this position. Please note, this role is not suitable for a trainee.

**Responsibilities**:

- Supporting the Contracts Manager with the preparation of Annual Support and Maintenance Contracts.
- Ensuring that Customer Licences and Supplier Licence costs are monitored and kept up to date for preparation of Licencing Agreements.
- Liaising with all teams regarding the update and administration of upcoming Customer Contract and Licencing renewals.
- Assisting with Customer Contract and Licencing queries.
- Raising Quotations to Customers for Jobs generated from our Technical Team, including the onward progression into our Ticketing and Finance system.
- Creating Sales Orders and liaising with the Customer, Finance and the Service Delivery teams for Workflow purposes.
- Assisting with Customer Order queries.
- Liaising with the Finance and Sales Teams with the on-boarding of New Customers, including Welcome Packs, and new Contract and Licence administration.
- Answering the phones, including raising support tickets and dealing with customer service queries.
- Assisting with in-house, external and online events.
- Assisting and supporting the other departments (Finance, Service Delivery and R&D) with administrative functions.
- Ensuring that great communication (to maintain our Gold Standard) for Customer Service is maintained at all stages.

As with all administrative roles, the duties will vary depending on the needs of the business and therefore we are looking for somebody who is flexible and naturally intuitive.

**We are keen to speak with people who have the following skills and experience**:

- Minimum of 2 years’ experience working in an Administrator role of this nature.
- In-depth knowledge of Microsoft Word, Excel and Outlook.
- Operating and maintaining a proprietary CRM system such as Microsoft CRM, Salesforce, ConnectWise Sell or Pegasus Opera 3 CRM.
- Great organisational skills, with a strong operational and process-driven personality with outstanding attention to detail and able to create professional documentation.
- Able to work well within a vibrant and busy Sales and Finance office and team, as well as being self-motivated and efficient when working solo.
- Ability to communicate at all levels with the Customer and within the organisation, both face to face and over the phone.

**Package**:

- Working in a successful family-run business, built on our Core Values;
**Respect, Integrity and Trust, Commitment, Working Together and Verve.**
- Being part of a growing and vibrant, fast-paced team of like-minded people who want to deliver the best possible customer experience and service.
- Great opportunities for personal development.
- Salary range: based on experience (between £23k-£26k)
- 22 days holiday, plus bank/public holidays (and 3 accrued Service Days).
- Private Healthcare Scheme
- Pension

**Working Hours**:

- Monday: 9:00am - 5.30pm
- Tuesday: 9:00am - 5.30pm
- Wednesday: 8.30am - 5.30pm
- Thursday: 9:00am - 5.30pm
- Friday: 9:00am - 5:00pm
- Microsoft Teams call (15-20 minutes)
- Face to face interview at our Offices in Kidderminster*
- *As part of the face to face interview, we would require a short data entry test to be completed._

**Job Types**: Full-time, Part-time, Permanent

Pay: £23,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kidderminster: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Contracts or Sales Administration: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 23/06/2023
Reference ID: Contracts Administrator
Expected start date: 06/01/2025