Speech UX Expert

REQ ID: 88201
JOB TITLE: Speech UX Expert
SALARY: £43,500-£56,600
POSTING END DATE: 97487
LOCATION: Gaydon

We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers.

**WHAT TO EXPECT**

**The Opportunity**
This role exists to create great user experience design for future Jaguar Land Rover products, with a focus on speech based interactions. Working within an automotive field requires consideration of the impact of in-vehicle systems on the driving task and hence designing systems that support a driver to carry out this task is the primary aim.
This role will work between the Speech team embedded in the Infotainment department and the overarching UX Design team, ensuring that Speech intereaction becomes a core element of JLR’s interaction and user experience design process to produce consistent and integrated HMI solutions across the vehicle and wider JLR ecosystems.

**Key Performance Indicators**
- Define key information requirements based upon requirements / task analysis
- Creation of interface concepts that conform to JLR interaction guidelines
- Creation of testable prototypes to be passed onto the behaviour researchers

**Key Accountabilities and Responsibilities**
- Work as part of an agile team developing and delivering speech based user experiences.
- Work with the wider UX design team to ensure the seamless itegration of the Speech modality into the overall interation design process.
- Plan sprints, gather requirements, understand concept options and develop into detailed proposals.
- Creation of concepts, review and refine with cross functional stakeholders and brand partners.
- Support testing of speech focussed interation testing.
- Have a strong knowledge and experience of developments in the area of human machine interfaces, including speech interactions and digital personal assistants

**Key Interactions**
- Human Factors UX Design team
- Delivery teams (across Electrical, Body, Vehicle Engineering)
- International UX teams
- Design
- Marketing

**WHAT YOU’LL NEED**

**Knowledge, Skills and Experience**

**Essential**:
**HARD SKILLS**
- Experience of designing speech based user interactions
- Experience of developing user interface designs through a human-centred design process
- Experience in end-to-end UX/product design within an agile, multi-disciplinary team environment - including scoping, researching, prototyping and testing.
- Design and deliver user stories, user journeys and protoypes.
- Proven track record of creating engaging cross-platform digital user experiences.
- A creative and innovative approach to iterative design, with strong understanding of usability and user experience principles.
- Ensure the voice of the customer is key by incorporating customer feedback, usage metrics, and usability findings into UX considerations in order to enhance user experience.
- Comfortable facilitating workshops and playing back session output to stakeholders.
- Knowledge of consumer electronic device and OEM competitor landscape.

**SOFT SKILLS**
- Strong interpersonal / communication skills, including ability to manage multiple complex senior stakeholder relationships and communicate at all levels.
- Good influencing skills, comfortable engaging with team members, senior stakeholders, and partners alike.

**Desirable**:

- Design experience in the automotive or consumer electronics industries
- Familiar with the science of human interaction in the vehicle and able to help interpret qualitative and quantative data to improve and iterate design solutions.
- Familiarity with Agile & Scrum methodologies
- Experience of Figma, Lucid, Jira and Adobe Creative Suite (primarily Illustrator).
- Familiarity with JLR feature back catalogue, with an eye for UX / UI consistency.
- Experience conducting various forms of user research and synthesizing the data to inform product directions

**Personal Profile**
- A good communicator with the ability to communicate complex ideas
- Someone who understands what our customers love; they are passionate about all things UX and resolving user pain points through great design
- Someone who supports team unity, who actively develops and empowers other team members.
- Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged.
- Someone who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs.
- Someone who understands their impact, who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance with the ability to deliver solutions in a complex, highly demanding environment
- Someone who enables speed in decision making through establishing alignment, clarity, appropriate resources, and sense of urgency whilst brin