Yard Team Leader

2 days ago

Wakefield, United Kingdom ASTON BARCLAY LIMITED Full time

Job Introduction
**Location**:Wakefield

**Working hours**: 40 hours per week

**Salary**:£30,000

**About the Role**:
We are looking for a **Yard Team Leader** to join our busy Wakefield team.

**Responsibilities include**:

- Effectively lead the yard team
- Process vehicles and carry out vehicle checks.
- Ensure that levels of customer service within the function are exceptional at all times.
- Take responsibility for yard & site health, safety & security.
- Be an effective member of the operations team driving business performance.
- Deliver exceptional standards and quality performance across all areas of the auction centre.
- Effective management and development of people.
- Develop and implement best in class processes.
- Provide excellent management, delegation and control of wide span of responsibilities.
- Adopt a continuous improvement approach.
- Build strong relationships throughout the business.

**Duties include**:
**Effectively lead the Yard team**
- Provide visible, respectful leadership to the Yard team and be the technical expert for direct reports.
- Maintain all systems ensuring that adequate and appropriate records are created and maintained.
- Manage the direct reports to achieve agreed outputs.
- Embed KPI’s to manage performance across team.

**Process vehicles and carry out vehicle checks**
- Book vehicles in and out using the handheld device.
- Conduct vehicle security checks.
- Update all paperwork and barcodes appropriately.
- Dispatch documentation to the administrative staff.
- Report all vehicle defects in a timely manner.
- Refuel vehicles as per procedure.
- Jump start or battery start vehicles as per procedure.
- Ensure that vehicles are prepared for sales in line with site processes.
- Process vehicles through the sale.
- Prepare vehicles for collections post sale.

**Ensure that levels of customer service within the function are exceptional at all times**
- Consistently work in a way that delivers exceptional customer service.
- Deal with complaints as necessary.
- Escalate complaints as necessary.
- Ensure the complaint is logged by the appropriate person on every occasion.
- Ensure feedback is learned from and work in a way that supports continuous improvement.

**Ensure a safe working environment at all times, including the use of appropriate personal protective equipment**
- Identify and report any broken or faulty equipment, hardware etc.
- Consistently adhere to current legislation & Company policies.
- Drive legally & in consideration to other road users at all times.
- Report any & all accidents/incidents, whether on or off site, in-line with

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