Customer Support
3 days ago
Role: Internal Customer Support
Location: On-site, West Ealing
Hours: Monday to Friday 09.00-5.30
**Salary**: Competitive DOE
ToughBuilt is an international manufacturer and supplier of tools and accessories. The UK arm of the business is a recently established and growing company with customers across the UK and the continent. We are in a lovely, newly refurbished office complex in Ealing, West London, a short walk from Ealing Broadway station and therefore close to good transport links and the center of Ealing. The role is predominantly office-based although there is some flexibility regarding working from home 1-2 days per week.
We are seeking a motivated and enthusiastic person to join the small Operations Team. The role is predominantly focused on the processing of European sales orders, working closely with our warehouses and logistics partners, and providing support to the dedicated sales team. There will also be a finance element to the role, arranging and dealing with invoices and the provision of sales information to senior management.
Knowledge of an additional European language is advantageous but not essential as we have dedicated sales personnel across Spain, Germany, Austria, France, and Poland. The position is available for an immediate start.
*
Responsibilities: *
- Processing sales orders through to delivery and subsequent raising and processing of invoices.
- Liaising and managing our warehouses and logistics partners, including inbound shipments into port (both UK and The Netherlands) and all outbound deliveries to customers.
- Working closely with our sales team both in the UK and across Europe.
- Work closely with senior management to provide regular updates on sales turnover and stock forecasting.
- Maintaining our customer database.
- Handling ad hoc enquiries from existing and potential customers, including warranty claims and customer support.
*
The successful Customer Support will be: *
- Dependable, efficient, well-organised, and experienced in providing excellent customer service.
- Experienced in working in a customer support and order processing role
- Able to work well as part of a team is critical.
- Highly knowledgeable of Microsoft packages: Excel, Word, Outlook, and PowerPoint
- An effective communicator, both verbal and written.
- The role will suit someone who lives within commuting distance of Ealing, London.
Are you ready to join the Tough Family?
ToughBuilt is an equal opportunity employer
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