Apprentice Patient Choice Facilitator

To deliver an effective and competent level of clerical support and consistently deliver a “patient-focused” service which promotes good customer service and effective working relationships.
- The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
- Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate. (GPs, Patients, other NHS Organisations).
- Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.
- Ensure that all complaints, comments and suggestions are escalated appropriately, in accordance with policy.
- Post holder must have a standard level of keyboard skills and able to use Microsoft Office programs.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
- Inputting into, monitoring and printing reports from computerised systems.
- Use effectively office systems including the national e-Referrals system and internal databases.
- To carry out other appropriate delegated duties as required.
- Follow Standard Operating Procedures for processes, and care pathways with continuous updating to reflect any changes.
- Print and dispatch letters to patients following Caldicott Principles and adhering to Information Governance guidelines.
- Undertake daily triage processes if required, under supervision. Updating all results when returned and ensuring whole process is completed in a timely and professional manner.

NHS Devon Integrated Care System

As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.

**Our vision is simple**: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.

About NHS Devon

As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.

Please see the attached Job description and person specification for full details of the role and responsibilities.

You will be working from one of our existing office bases (primarily Pomona House), as agreed by the manager.

NHS Devon are in the high level planning stages of moving to a new central, single office based in Pynes Hill, Exeter. In anticipation of these accommodation changes, your contractual base is likely to be our new Exeter site, however this will be confirmed to you once we have further clarity on our new accommodation.

In recognition of the large geography of Devon, we are also exploring the possibility of providing a number of small satellite sites (in Plymouth, for example) that colleagues will be able to access, and we continue to embrace the benefits of agile, hybrid working.

We as an organisation recognise that people need different support at different stages of life. Therefore, we will consider requests for flexible working practices to a degree where possible for all posts.