Employee Relations Consultant

**Opportunity Overview**:
Resource Solutions has an exciting opportunity at a company regarded as a global leader in financial services for an Employee Relations Consultant to join the support team on a contract basis. This position will provide exposure to a truly exciting and multi-culturalenvironment that appreciates and respects individuality.

**Role Objective**:
The ER Support team provide a service that is commercially focused, practical, and legally compliant whilst being humanistic with a coaching approach to making decisions. You will be responsible for enhancing the employee experience and developing best inclass people practices firm wide. The team helps to set and implement a global vision, strategy, and operating model to better understand and respond to employee needs and concerns, as well as deliver exceptional employee experience.

**Key Responsibilities**:

- Proactively providing guidance/training (as appropriate) to HR Partners, managers and employees and other HR stakeholders (HR Solutions, Recruitment, Compensation) on the review, interpretation and management of matters relating to HR policies and procedures.
- Execution of ER Support Case Management in EMEA (against SLAs/SOPs) in a timely and efficient manner to include informal resolution, formal performance management, capability management and other global Support related activities (negative survey followups, employment checks).
- Support in addressing conflicts that arise in the workplace, striving to resolve them in a positive manner that facilitates resolution for all parties.
- Providing judgement/identifying solutions for complex/sensitive employee related matters across EMEA, primarily UK.
- Possess an understanding of issues affecting Employee Relations internally, e.g. legal restrictions, case management operational standards, etc.
- Ensure all activity is completed in line with SLAs, regulatory standards, GDPR and quality policies.
- Developing appropriate strategies to support business growth whilst ensuring adherence to operational standards and regulatory compliance.
- Partner globally to understand regional differences and requirements and support global/regional implementation of new systems/activities. Strive for global consistency but execute locally where necessary particularly as it relates to cross border situations.
- Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction.

**Desirable Competencies and Qualifications**:

- Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner, ideally within a global, matrix, and complex business.
- Examines root cause and provides recommendations to mitigate repeated issues.
- Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction.
- Demonstrates superior judgement to identify and mitigate potential risks impacting the firm.
- Takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues.
- Ability to multi-task in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure.
- Undergraduate Degree or CIPD qualifications preferred.

**About the Company**:
Our Client is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Their first-class business in a first-class way approachto serving clients drives everything they do. They strive to build trusted, long-term partnerships to help their clients achieve their business objectives.