Clinical Practitioner

Under the direction of the Mastercall Healthcare Director of Nursing and Medical director, you will be expected to provide care, support and advice to patients across all age groups, who require immediate healthcare advice, assessment and treatment. You will assess patients signs and symptoms based on their individual needs, to provide clinically effective patient care and promote best clinical practice. The role will involve a range of clinical settings where you will provide advice over the phone or and an assessment in our main base treatment centre, urgent treatment centres and future services. It will be expected that you appropriately conclude clinical cases at the first point of contact for minor illness or injury, including common health enquiries.

This will involve signposting to evidence-based resources appropriate to the presenting complaint, suitable safety netting to their own GP for timely follow up, or a pharmacy for interim self-care and over the counter therapies. It is expected as part of the clinical practitioner role that you remain up to date with physical assessment skills by ensuring a minimum of 50% of your clinical hours are in face-to-face clinical sessions. With appropriate training, you will be able to administer over label stock medication for specific conditions as part of the Mastercalls patient group directives (PGDs). However, If you are qualified as a non-medical prescriber, your individual prescribing formulary would be agreed upon (prior to commencement of your role) and reviewed/submitted annually.

This is to ensure that your individual formulary meets the scope of a clinical practitioner managing acute minor illness or injury. You will be expected to provide clear and concise safety netting advice and inform patients of red flags appropriate to the presenting complaint. While providing clear instructions in the event of a change or worsening in the individuals condition or symptoms, for example: to attend accident and emergency, 111, urgent treatment centres, or 999 ambulance services. For patients who require additional support, senior clinical advice or a face-to-face assessment with a GP or ACP you will triage the case in a timely and efficient manner and forward to the most appropriate resource.

Ensuring that their priority of need is appropriate to the presenting complaint and considerate to the service provision to be able to respond; especially in times of increased demand, time of day and resource availability Mastercall is continually developing new and innovative clinical services to meet the needs of the community and individuals, which may provide future opportunities to deliver services within the in-hours and out of hours period. 1. To undertake safe and efficient clinical face-to-face, telephone and video assessments for patients seeking medical advice or assistance, with a wide range of health conditions and/or social needs. 2.

Assess, diagnose, implement, and evaluate treatment and care for patients presenting with undifferentiated minor illness or injury. 3. Holistically evaluate a patients individual needs from a physiological and psychological perspective and plan clinical care accordingly. 4.

6. To maintain and uphold a professional, courteous, and efficient clinical service consistent with Mastercall guidelines and standards. 7. Be accountable for always using your own professional judgement and work autonomously within your own clinical and professional scope of practice.

8. To ensure appropriate clinical assessment, telephone advice, management, and onward referrals to a wide range of community, emergency or Mastercall services as required. 9. Provide appropriate health education and clinical advice to patients, by referring to or sign positing to evidence-based resources and or appropriate healthcare professional and or service.

10. Appropriately identify or reference information resources to support and underpin clinical decision-making. 11. At all times work within the standards of your individual regulatory body e.g.

NMC scope of clinical and professional practice, or the HCPC Standards of Proficiency and the Standards of Conduct Performance and Ethics. 12. While adhering to Mastercall policies and procedures. Ensure that you remain up-to-date and practice within the boundaries of local and national guidelines and standards.

13. To ensure training and knowledge remain up to-date for adult and child safeguarding. Ensuring that referrals are completed and documented clearly and communicated to the appropriate services or police in a timely manner. 14.

To develop and maintain proficiency, capability, and competence within the role of the clinical practitioner.