Technical Claims Handler

2 weeks ago

Ipswich, United Kingdom WTW Full time

**Responsibilities**
- Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through;
- Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards
- Responsible for a high profile portfolio of clients/claims, proactively progressing client's claims from first advice to final settlement
- Collect information and documentation and assess legal liability of claims.
- Adhering to legal deadlines
- Assessment of quantum and negotiation of settlement.
- Ensure prompt payment of claims within compliance requirements.
- Resolve complex technical queries and problems, managing client expectations throughout the claims process.
- Attendance and active involvement/involvement (may be required to chair), at Client meetings where required
- Quality checking of client / carrier communication from claims handlers, prior to release by WTW, as appropriate
- Ad hoc technical & service support to the claims handler and client
- Quality Assurance review of claims handling and / or calibration of Quality Assurance programmes - Active participation, feedback and calibration of audit process
- Understand the client’s business and their requirements (operational and other)
- Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
- Contribution to a continual improvement culture
- Provide input to and reference the Willis Quality Index, as appropriate and required
- Key contact responsibility for high profile/technically complex clients requiring a strong relationship.
- Communication with Client on claims, technical advice and query management and service delivery

**Qualifications**:

- Preferably ACII qualified or working towards the ACII qualification
- Preferably educated to A level standard or relevant industry experience

**Skills**
- Understanding Others
- Achievement Orientation
- Organisation and Prioritisations
- Knowledge and experience
- Understanding of specialist protocols
- Excellent written and verbal communication skills.
- Organised and is able to work on own initiative

**Knowledge/Experience**:

- Process Management
- Query Management
- Compliance Management

**WTW is an Equal Opportunity Employer

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