Application Support Analyst

1 week ago

Chertsey, United Kingdom INTEC SELECT LIMITED Full time

**Applications Support Analyst - Perm - £30K - 40K + Excellent Benefits - Hybrid (Oxford)**
**Overview**:
**Role & Responsibilities**:

- Acquire a high-level understanding of a wide range of our clients' core business systems in the context of business function, systems architecture, user base, and common problems.
- Provide support and guidance to users relating to the day-to-day use of business systems.
- Investigate, diagnose, and resolve problems relating to our clients' IT systems.
- Conduct all work in accordance with the Service Level Agreements, provide updates proactively and reactively on calls logged in the ITSM system.
- Document processes and procedures, to continuously improve performance and service.
- Carry out routine systems administration tasks as required.
- Manage the escalation of support to your line manager or an external supplier when appropriate.
- Manage change effectively in accordance with existing Change and Enhancement Management procedures.
- Undertake project work and carry out ad-hoc tasks as per the business requirements.
- **Essential Skills & Experience**:

- Extensive knowledge of Microsoft Excel
- Hands-on knowledge of ERP, CRM, HR or MS Dynamics software would be advantageous.
- Should exhibit a balanced mix of hard and soft IT skills.
- Must be able to work both as an individual and as part of a team.
- Must be able to prioritise tasks and work under pressure, whilst adhering to SLAs.
- Must demonstrate good technical and non-technical communication skills (verbal and written).
- Strong attention to detail.
- A self-starter that can demonstrate initiative.
- Continuous commitment to service improvement and customer satisfaction.
- Flexible attitude to working hours as the role will be required to provide off-site out of hours support on an ad-hoc basis.
- **Package**:

- £30K - 40K dependent on skills and experience
- Excellent benefits package
- Hybrid (Oxford)

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