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IT Support Technician

2 weeks ago


Cheshire, United Kingdom Adria Solutions Ltd Full time

IT Service Technician - Alderley Edge - Up to £26k
On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a talented IT Service Technician. As IT Service Technician, you will provide 1st and 2nd line technical support queries in a professional manner, always maintaininga high degree of customer service.

The IT Service Technician will be responsible for:

- Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
- Prioritise incoming queries
- Drive service improvements and add value to processes
- To carry out routine configuration and installation of software and hardware.
- To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.

The IT Service Technician will have the following:

- Office 365 Admin & Management - experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
- Azure Active Directory Maintenance
- Desktop Support - Win10 & MacOS
- Device Management & Monitoring - Solarwinds
- ITIL - Foundation level knowledge, ideally with certification
- IOS/iPhone/IPad support and configuration
- IT Service Desk tools - eg FreshService, remote desktop support

**Benefits**:

- 21 days Holiday, increasing each year up to 25 days
- Free Breakfasts
- Subsidised lunches
- Pension

IT Service Technician - Alderley Edge - Up to £26k
Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.