Fleet Operational Support Officer/ Admin

**What's involved with this role**: **Ref number: Somerset RQ1429944** **The role can accommodate 1 day per week WFH, the workshop opens at 7.00am so start times can vary from 7.00am to 9.30am and adjust finish time according to start time for 37 hours per week.** This role is to cover all aspects of workshop administration, this includes raising job cards, PO's, processing invoices, liaising with service areas, external suppliers, booking MOT's, ensuing compliance at all times **Key Responsibilities**: - Contribute as requested to the development and improvement of Fleet Operational Support services across the Council. - Provide an effective and efficient service in line with the Council's objectives; ensuring safe and efficient operations, whilst maintaining a cost-effective service to all service users and are operated in line with statutory regulations pertaining to workshop compliance and MOT station operations. - Have responsibility for specific, well-defined aspects of Fleet Operational Support projects. Provide information to managers and colleagues on the operation of specialist systems and procedures. Provide business support functions to the Fleet Management team to support meetings and investigations with a minute taker. - Ensure highly accurate and detailed work is achieved at all times to comply with all the requirements set out by the Traffic Commissioner. - Prepare reports for Senior management and Councillors. - Ensure all enquiries and cases are managed and completed at the appropriate level; both within the Fleet team and across the organisation. - Provide support for the escalation of service issues. - Personally own the resolution of some complex activities, projects and work streams. - Assist with the design and development of tools and guidance notes for the areas of specialism to embed consistency and share knowledge and best practice. - Act as lead case owner in one or more areas of specialism, personally owning the resolution of more complex activities, projects and work streams. **Key requirements**: - GCSE Maths and English (C and above) or demonstrable relevant experience - Educated to A level standard or similar. - Previous experience with minute taking. - Experience within a customer-focused service providing excellent customer service. - Previous experience with purchasing/procurement administration. - Ability to work collaboratively with others as a member of a team and on own initiative. - Ability to deliver work schedules, programmes and manage ad-hoc work. - Ability to produce accurate & detailed data reports. - High attention to detail and an ability to prioritise. - Ability to communicate effectively both orally and in writing. **Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.** **If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.** **"XI** ALD **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please