1st Line Support

7 days ago

Pocklington, United Kingdom Bond International Full time

**Role**:1st Line Support
**Salary**: £26,000 - £28,600 per annum
**Working Hours**: 08:30 to 17:30, Monday to Friday with 30-minute lunch break. The ability to work occasional flexible shifts would be an advantage to accommodate business demands

**Job description**

We are a Warehouse & Distribution organisation looking for an IT First Line Support employee to join our Business Systems Team.

As IT First Line Support, you’ll have dual responsibilities delivering first line support to business users while also being the owner of departmental administration responsibilities.

Departmental Administration responsibilities will include Application & device Management, Procurement and User Access Management. The provision of associated reporting will be a supplementary responsibility to ensure appropriate stake holders have key management information to fulfil departmental functions.

**Key Responsibilities**
- First response for IT Support to internal users
- Management of User Account Provisioning
- Management of IT Asset processing

**Required Skills**:

- Excellent written and verbal skills
- Problem solving skills
- Organisational skills
- Strong Desktop skills including Windows & Microsoft Office

**Qualifications & Experience**

A minimum level of qualification is not a requirement, however an academic or professional certification in an IT related discipline would be an advantage. GSCE grades C and above for English and Maths would be preferable.

Professional experience in an IT Support and / or Administrative role would be desirable.

**Personal Skills**

**Opportunities**

The role will offer the opportunity to gain experience in several areas that will provide a foundation to a wide range of professional disciplines within the IT sector. IT Support, Data Management, Application Administration, Compliance and Procurement are only some of the areas in which you will gain experience.

Pay: £26,000.00-£28,600.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have your own transport to get to and from the Pocklington Head Office?
- Are you currently working? If so, what's your notice period?

**Experience**:

- 1st Line Support: 1 year (preferred)
- IT support: 1 year (preferred)
- Business Applications: 1 year (preferred)

Work Location: In person

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