Desktop and Dca Administrator

1 week ago

Kings Hill, United Kingdom Woodgate and Clark Full time

**The Company**:
Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience.

We are a trusted and secure provider of commercial loss adjusting services to major commercial Insurers and our clients represent a major segment of the UK commercial insurance market.

Our core focus is delivering professional standards of technical excellence and superior levels of customer care. This, together with our passion for service delivery, sets us apart in our field.

**The Role**:
We are looking for a **Desktop and DCA Administrator **to support our Commercial Property Claims Desktop team by allocating, monitoring, and authorising claims. The unit manages claims from First Notification of Loss through to conclusion, including payment management and MI reporting.

The role will be based at our Head Office in Kings Hill, West Malling, Kent.

This is an outstanding opportunity for someone looking for personal development. Our culture is to support our employees with the appropriate level of support (guidance and mentoring) to fulfil their role to the required standards and drive their career progression.

**Main Responsibilities**:

- Provide general administrative support to the Third Party Administration and Desktop teams.
- Assist the bordereau administrator in checking and issuing MI reports within Service Level Agreements
- Checking and validating claims to check they are within the correct binding authority
- Checking and issuing daily payment journals to insurers
- Reconciling fund reimbursements received from Brokers and notifying the TPA Bdx Administrator of any anomalies.
- Adding specific claim data to individual claims for key clients
- Provide clients with claim experiences once the correct authority has been obtained.
- Monitoring receipt of new claims for specific schemes and notifying Coverholders with any requirements
- Checking and reviewing exception reports to ensure data is accurate
- Uploading documents direct to third party systems
- Providing claim experiences for clients
- Always ensure compliance with regulatory requirements and highlight any contravention to the Operational Support and Compliance Manager.
- Always uphold Woodgate & Clark Ltd Code of Business Conduct

**You will have / be**:

- Customer and Quality focused role - providing exceptional service levels to both internal and external customers
- Team focused - working with colleagues throughout the business
- Proactive - responding to daily workloads as dictated by customer requirements
- Target focused - making sure KPI’s and SLA’s are met
- The ability to work on own initiative and to demonstrate attention to detail
- Ability to work as an individual and as part of a team
- Excellent communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently

**In return we offer**
- Competitive base salary dependent on level of experience & qualifications
- Contributory Pension
- Death in Service benefit
- 25 days holiday with purchase/buy back scheme
- Perk at work benefits - discounts on cinema, retail, homewares and groceries

Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity

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