Operations Subject Matter Expert

GENERAL DESCRIPTION

PLEXSYS UK LTD is seeking a Operations SME with a passion for synthetic environments and simulation training. You will join at an exciting time, as PLEXSYS UK LTD scales up it’s small team with aspirations to expand operations, using modelling, simulation and synthetic environments across a number of areas to deliver real benefit to our customers in the UK and globally.

The Operations SME is expected to be fluent in the field of modelling, simulation and current operational training. They will be expected to work with and support other directorates to help grow the business globally. Under the oversight of the PLEXSYS UK Programme Manager the Operations SME is a multi-faceted role. In your role, you will be representing PLEXSYS UK LTD, while interacting with both internal and external customers of PLEXSYS modelling and simulation software products and systems. Delivering and integrating PLEXSYS products directly to the customer whilst supporting and advising PLEXSYS software development teams, testers and project managers in improving a broad base of PLEXSYS Products. Additionally, responding and resolving, in a timely manner, customer inquiries when software and hardware issues are encountered. You will be an innovative self-starter able to show initiative and a team player who can help develop concepts and solutions to our customers’ challenges and your strong communication and leadership skills will allow you to work effectively with customers, subcontractors, technical and business stakeholders to deliver high levels of performance.

DUTIES & RESPONSIBILITIES
- Understand and become a Subject Matter Expert on all our products
- Train internal and external customers in the operational use of PLEXSYS products and represent PLEXSYS alongside a project manager, reporting progress and status to internal and external stakeholders
- Develop, maintain and update training products for internal and external customers
- Engage with stakeholders, project managers and senior technical staff to ensure customer and business needs are satisfied appropriately and problems are mitigated
- Participates in software testing and is able to articulate discrepancies to customers, testers and software engineers by directing and participating in engineering trouble shooting, resolving with mínimal service disruption
- Update system checklists, training materials, reports and other documentation
- Understand regional customer requirements and articulate this to product and engineering support
- Assist with PLEXSYS product demonstrations and interact with customers at trade shows, industry events, workshops and webinars
- Assist with interfacing PLEXSYS products with other customer simulation products, as well as real-world systems
- Ability to represent PLEXSYS in a professional manner during presentations and ability to conduct in-depth presentations of PLEXSYS products and services, in person and on-line
- Demonstrate organizational, project leadership, decision-making, human relations and communication skills
- Ability to travel of up to 30% of the time
- Work closely with PLEXSYS UK LTD Leadership Team and assist with functions of the UK operations, as required

SKILLS & QUALIFICATIONS
- Bachelor degree in a related field, or equivalent number of years' experience
- Previous experience working in the MoD or knowledge of MoD operations
- Proficiency with Microsoft Office products such as Word and Excel
- Experience in managing client relationships, client expectations and project timelines
- Strong Communication skills (written and verbal)
- Concepts and principles underpinning Live, Virtual and Constructive systems for Training or Test and Evaluation.
- An efficient, structured approach to status reporting to a range of stakeholders
- Proven multitasking ability; incisive analytical thinking; details-oriented approach to planning and quality assurance; excellent verbal and written communication skills

Desired
- Military experience in C4ISR/Combat operations/Intelligence career field
- Comfort with Wiki system as primary method for project organization and knowledge sharing
- Supervisory experience in managing a team
- Security Clearance - Secret and above.