Dental Receptionist

**Purpose of the job**

Carry out reception and related administrative duties to ensure the smooth running of the practice

**Responsible to**

Practice manager

**Responsible for**

Trainee receptionist

**Employment duties**
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Assist with the supervision of the trainee receptionist in the practice
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

**Key tasks**
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist, hygienist/therapist
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the practice manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the practice manager
- Attend all practice meetings as requested.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 27.75 per week

**Salary**: £22,722.00-£27,788.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free flu jabs

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

**Experience**:

- Dental receptionist: 1 year (preferred)

Work Location: One location

Reference ID: 51121jm